Salesforce Product Manager

Youth Villages; Chesterfield Court House (VA); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Paid time off

Job summary

Youth Villages is seeking a Salesforce Product Manager to lead system initiatives and drive product roadmaps across Salesforce and related platforms. You will work with senior leadership and analysts to translate business needs into concrete features and tasks, ensuring data integrity and successful rollouts.

You will manage admin functions, coordinate with vendors, and report platform analytics to inform decisions and upgrades within a nonprofit, mission-driven environment.

Qualifications

• Strong product management experience, including roadmap planning and delivery.
• Ability to translate business needs into technical requirements for Salesforce and related systems.
• Experience collaborating with cross-functional teams and vendors.

Responsibilities

• Lead Salesforce-related product initiatives and track utilization metrics.
• Coordinate data flow between Salesforce and other systems with stakeholders.
• Prepare and maintain product roadmaps for short and long term.
• Provide guidance to analysts to document requirements as features, stories and tasks.
• Oversee system admin tasks, training, and documentation.

Skills

Product management

Data-driven decisions

Stakeholder communication

Leadership

Problem solving

Education

Bachelor’s degree in CS, Business, Engineering, or related field

Tools

Salesforce

Data analysis tools

Job description

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change.We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully.For more information, please visit www.youthvillages.orgEssential Duties and Responsibilities:The Salesforce Product Manager will work closely with the Director, senior leadership, and departments to do the following as well as other duties as assigned:Operate as a functional leader, working alongside the Product Analysts, to manage SalesforceServe as system lead for Salesforce and related systems and integrationsSupport the integration of Salesforce and other systems, and coordinate activities related to the flow of data between systemsPrepare and maintain product roadmap(s) that defines product development in both the short and long termProvide guidance to product analysts to conduct discovery to gather business requirements for projects, documenting and organizing them into features, stories, and tasksUnderstand business needs and translate them into requirements, updating them as neededEnsure solutions follow best practices as well as meet business needsOversee all administrative functions including user account maintenance, workflows, and other routine tasksManage help desk tickets and support product analysts in responding to requests for the product(s)Oversee production of functional, technical, and system design training and documentationComplete regular internal system audits and prepare for upgradesAct as technical lead for all Salesforce projectsPartner with product analysts and stakeholders to understand and document current and future state business processesWork with various internal and external teams to understand operational data needs and ensure solutions alignFacilitate testing of new functionality and manage rolloutsRegularly report analytics on platform utilization and functionalityMonitor and evaluate new technologies and features, informing the company on their potential application to the productManage relationships with vendor(s), including product licensingQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The candidate must also be a self-motivated and hard-working individual who is willing to be flexible in a fast-paced environment. The requirements listed below are representative of the knowledge, skill, and/or ability required.Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needsDemonstrated understanding of data and data management practices, specifically ability to work with data users to ensure data collection and management adhere to best practicesAbility to assess the impact of new requirements on current platforms and all upstream and downstream applications, systems, and processesExcellent skills and experience in product and project managementDemonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally, upwards, and external vendorsAbility to communicate across all levels of the organization and work with diverse project teamExceptional verbal and written communication skillsStrong analytical and problem-solving skillsAbility to regularly learn and adopt new technologyAbility to influence cross-functional teams without formal authorityDemonstrated experience managing employeesEducation and Experience:Bachelor’s degree in Computer Science, Business, Engineering, or related field or equivalent experience3+ years of product management or similar experience7+ years of Salesforce experience2+ years of technical consulting experience strongly preferredExperience working with nonprofit organizations requiredThe following Salesforce certifications are required:Salesforce Certified Platform Administrator IISalesforce Certified Agentforce Nonprofit ConsultantSalesforce Certified Application ArchitectThe following Salesforce certifications are nice to have:Salesforce Certified Platform Strategy DesignerSalesforce Certified Platform User Experience DesignerSalesforce Certified System ArchitectSalesforce Certified Technical ArchitectSalesforce Certified Platform Data ArchitectSalesforce Certified Platform Development Lifecycle and Deployment ArchitectSalesforce Certified Platform Identity and Access Management ArchitectSalesforce Certified Platform Sharing and Visibility ArchitectSalesforce Certified Omnistudio DeveloperWork Environment:Work must be performed from a secure, private home office workplace with a reliable high-speed internet connection. Environment should have moderate noise level consistent with a standard home officePhysical Demands:Must be able to remain in a stationary seated position for an extended periodFrequent and continuous use of hands, wrists, and fingers to operate a computer keyboard, mouse, and other standard office equipmentContinuous near vision required for reading computer screens and documents. Constant ability to hear and speak clearly during meetings (including virtual meetings) and phone callsOccasional moving about workspaceOccasional lifting or carrying of light office supplies, files, or laptop equipment, typically weighing less than 15 poundsYouth Villages BenefitsMedical, Dental, Prescription Drug Coverage and Vision401(k)Time off:2 week paid vacation (full-time) / 1 week paid vacation (part-time)12 paid sick days per year11 paid holidaysPaid Parental LeaveMileage & Cell Phone Reimbursement (when applicable)Tuition reimbursement and licensure supervisionGrowth & development through continuous trainingClinical and administrative advancement opportunities*Benefits are excluded for variable status employees.Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.