Salesforce Product/Business Owner

CFO Trane U.S. Inc.-CFO; Davidson (NC); On-site; USD 124,000 - 199,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies seeks a Salesforce Product/Business Owner for RHVAC to own the product vision, roadmap, backlog, and CRM value delivery. You will partner with digital, IT, sales, and marketing to translate business priorities into scalable Salesforce solutions.

The role requires 5+ years in related fields, experience with Salesforce, and leadership of a small team. Bachelor's degree and Salesforce certifications are preferred.

Qualifications

• Bachelor’s degree in business, information technology, or related field; equivalent experience accepted.
• 5+ years in customer experience, IT, business systems, or related fields.
• Experience with Salesforce platform capabilities, CRM best practices, and backlog management.

Responsibilities

• Own and manage the Salesforce RHVAC product roadmap and backlog.
• Gather requirements and translate into actionable user stories for development teams.
• Collaborate with Agile teams during sprint planning, reviews, and retrospectives.
• Validate Salesforce solutions meet business requirements and deliver measurable value.
• Communicate priorities and progress to stakeholders to drive alignment and adoption.
• Lead a team of ~4 individuals, focusing on development and performance.

Skills

Salesforce

Product ownership

Agile

Stakeholder management

CRM

Education

Bachelor’s degree in business or IT

Tools

Salesforce Certifications

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go.

Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you

The Salesforce Product / Business Owner connects business needs with Salesforce delivery for Residential HVAC (RHVAC). This role owns the product vision, roadmap, and backlog to ensure Customer Relationship Management (CRM) solutions deliver business value. The position partners with teams across digital, IT, customer experience, sales, and marketing to turn business priorities into scalable solutions that improve performance, adoption, and customer outcomes.

• Own and manage the Salesforce product roadmap and backlog for RHVAC, aligning enhancements with business goals and user needs
• Serve as the voice of the business by gathering requirements and translating them into actionable user stories for development teams
• Partner with Agile teams during sprint planning, reviews, and retrospectives to clarify priorities, scope, and delivery timelines
• Validate that Salesforce solutions meet business requirements, support strong user experiences, and deliver measurable value
• Communicate priorities, progress, enhancements, and best practices to stakeholders to drive alignment, transparency, and adoption
• Lead a team of approximately four individuals, with accountability for team development engagement, and overall performance.

What you will bring

• Bachelor’s degree in business, information technology, or a related field, or equivalent combination of education and experience
• 5+ years of experience in customer experience, IT, business systems, or related fields
• Experience with Salesforce platform capabilities, implementations, and CRM best practices
• Experience in a Product Owner, Business Owner, Business Analyst, or similar role managing backlogs, user stories, and delivery
• Experience with business process improvement, integrations, reporting, and large-scale platform adoption

Key Competencies

• Strong understanding of business processes, operations, and business goals
• Business‑focused problem solver with the ability to translate business needs into clear technical requirements
• Ability to prioritize features, assess trade‑offs, and drive value delivery
• Ability to navigate ambiguity and turn complex issues into actionable plans
• Strong stakeholder management, collaboration, communication, and influencing skills across cross‑functional teams
• Continuous improvement mindset with a focus on accountability, results, and business impact

Preferred Qualifications

• Salesforce certifications such as Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Business Analyst
• Experience supporting RHVAC, customer experience, sales, marketing, or digital business functions
• Experience working in Agile product delivery environments with cross‑functional business and technology teams

Annual Base Salary Range or Hourly Base Pay Range: $123,721.66 - $199,300.00

Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

• Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
• Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations.
• Safety Sensitive Role: No The company designates certain roles as Safety Sensitive.
• Safety Sensitive roles may require that you pass additional drug screening.
• We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies, we’re climate innovators with the courage to look at our world’s challenges and see endless opportunities. We aren’t afraid to make bold commitments that set new standards to enhance the health and well‑being of our employees, customers, communities, and the planet we share. Learn more about what we do & how we do it.

Joining the Trane Technologies team is more than just a job – it’s the beginning of a career full of purpose, impact, and meaningful contributions that challenge what’s possible for a more sustainable future. Together, we know we can change the world. With an inclusive culture, benefits to support you and your family, limitless opportunities to grow, flexibility to help you balance life’s demands, and more – you’ll be supported to thrive at work and at home. Learn more about building a career with us.

We believe in providing equal access and opportunity for all. We are committed to providing reasonable accommodations to our candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact us at: [e-mail]