Salesforce Practice Business Head

Datamatics; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Datamatics seeks a strategic leader to head the Salesforce practice in the United States. You will own engagements across consulting, implementations, modernization services, and managed services, partnering with Sales to drive cloud enablement and transformation.

Leading large Salesforce projects and building capabilities across Sales Cloud, Service Cloud, Pardot, and more, you will influence growth with a people-centric leadership style and strong collaboration across teams.

Qualifications

• Experience leading large Salesforce projects across consulting, implementations, modernization and managed services.
• Tech-savvy business leader with both technical depth and commercial acumen to drive growth and innovation.
• Experience in sales/pre-Sales/client interfacing and cross-functional collaboration.

Responsibilities

• Lead and manage Datamatics Salesforce practice, owning technical engagement and project success.
• Oversee lifecycle of offerings including Pre-Sales / Transition / Service Delivery.
• Partner with sales teams to grow Salesforce business and customer success.
• Design and build Salesforce solutions and provide support to Sales/Pre-Sales.

Skills

Salesforce project leadership

Pre-Sales engagement

People management

Strategic growth mindset

Interpersonal collaboration

Tools

Salesforce Platform

Mulesoft

Pardot/Marketing Cloud

Commerce Cloud

Job description

Key responsibilities

• Lead and manage Datamatics Salesforce practice. Own the technical engagement and the ultimate success around all implementation projects, including Consulting, Implementations, Modernization Services, and Managed Services.
• Lead complete lifecycle of service offerings like Pre-Sales / Transition / Service Delivery, including capabilities like Salesforce PDO and Integration Services.
• Be a strategic business partner and influencer to grow our Salesforce business, scaling our ability to sell and deliver services around cloud enablement, migration, and transformation.
• Responsible for designing, building solutions and providing required support to Sales / Pre-Sales teams across Salesforce Clouds including Sales Cloud, Service Cloud, Pardot (Marketing Cloud), Platform, Mulesoft, and Commerce Cloud.
• Serve as a key partner to the sales team in helping to ensure customer success.
• Study the existing services like processes, best practices and standardize the service offerings; strengthen and improve the maturity levels and make a strong practice.
• Build new Salesforce capabilities, solutions, assets, accelerators, and team competencies by leveraging partnerships
• Evangelize the technology and offerings — including Salesforce AI, Platform, Integration, and Product Development — to both internal/external stakeholders.
• Focus on continuous improvement of service offerings. Work closely with Sales, Pre-Sales and the Service Delivery team.
• Drive strategic account growth and be responsible for the delivery of all Salesforce-related services to prospects and clients.

Qualifications & Desired Skills

• Experience:
• Tech-savvy business leader with both technical depth and commercial acumen to drive growth, profitability, and innovation
• 18-22 years of core tech experience with a flair for Sales/pre-Sales/client interfacing role
• Experience in leading large Salesforce projects including consulting, Implementations, ,modernization Services, and managed Services
• A people-centric leader who can fosters collaboration
• Experience across Salesforce platform; developing and delivering cutting edge solutions
• Extensive experience of working with global clients with preference for customers from North America and Europe.
• Proven relevant experience as a delivery head or practice head building capabilities and services
• Good understanding of market trends in the tech space
• Good interpersonal skills, Ability to work with other teams in collaboration
• Strategic orientation
• Creative with solutions
• Ability to scale

Education :

• Behavioral
• Business Acumen
• Strategic Orientation
• Planning & result Orientation
• Problem solving & Decision making
• Communication & Interpersonal effectiveness
• People management / Collaboration / Interpersonal skills
• Technical
• All Salesforce Platforms & Systems
• Industry experience across Manufacturing, Healthcare, Hi-Tech & Financial Services