Salesforce Platform Administrator II

Creative Solutions Services, LLC; Nashville (TN); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a Salesforce Platform Administrator II in Nashville, hybrid role, to provide advanced admin support across 11 statewide Salesforce orgs. You will handle user provisioning, security, flows, page layouts, and data quality, while aligning with STS standards and governance.

Candidate should have a bachelor's degree and at least three years of Salesforce admin experience, plus Salesforce Administrator and Advanced Administrator certifications or commitment

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Business, or related field.
• Three years of professional Salesforce administration experience.
• Salesforce Certified Administrator and Salesforce Certified Advanced Administrator (Administrator II) certifications required or must be obtained within the timeframe.
• Experience in public sector environments or multi-org Salesforce environments preferred.
• Strong understanding of Salesforce administration, including user management, security, object configuration, flows, and automation.
• Excellent verbal and written communication skills; knowledge of Agile methodologies.

Responsibilities

• Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.
• Implement small to medium-sized enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments.
• Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.
• Support functionality across orgs using Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
• Troubleshoot user issues, escalating complex concerns as appropriate.
• Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.
• Assist with release management, including sandbox preparation, testing coordination, and deployment support.
• Ensure compliance with STS security, governance, documentation, and audit requirements.
• Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.
• Update and maintain reports and dashboards based on agency needs.
• Stay informed on Salesforce releases and recommend platform improvements where appropriate.

Skills

Salesforce admin

User management

Security configuration

Flows

Process automation

Data quality

Dashboards

Agile methods

Communication

Multi-org environments

Education

Bachelor's degree

Tools

Public Sector Solutions

Experience Cloud

Service Cloud

Sales Cloud

Job description

Title: Salesforce Platform Administrator II

Location: Nashville, TN (Hybrid)

Duration: 4+ Months

Note: Candidate Must Be Local

The Salesforce Platform Administrator II provides advanced system administration and platform support for agencies and departments across the State of Tennessee. This role supports small to medium-sized enhancements, user setup and security, and ongoing administrative needs across 11 statewide Salesforce orgs utilizing Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud. The Administrator II ensures all configuration and platform activities follow STS standards, governance processes, and security requirements. The position works closely with agency stakeholders, vendor partners, and internal Salesforce org owners to maintain stable, secure, and high-performing solutions that serve Tennesseans effectively. Experience working in public sector environments and multi-org Salesforce landscapes is preferred.

Roles and Responsibilities

• Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.
• Implement small to medium-sized enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments.
• Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.
• Support functionality across orgs using Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
• Troubleshoot user issues, escalating complex concerns as appropriate.
• Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.
• Assist with release management, including sandbox preparation, testing coordination, and deployment support.
• Ensure compliance with STS security, governance, documentation, and audit requirements.
• Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.
• Update and maintain reports and dashboards based on agency needs.
• Stay informed on Salesforce releases and recommend platform improvements where appropriate.

Knowledge, Skills, and Abilities:

• Strong understanding of Salesforce administration, including user management, security, object configuration, flows, and automation.
• Familiarity with Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
• Ability to manage multiple tasks and competing priorities in a multi-org environment.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Understanding of Agile methodologies and iterative delivery approaches.
• Knowledge of data management principles and Salesforce reporting.
• Ability to work both independently and collaboratively with agencies, vendors, and internal teams.

Experience and Education:

• Graduation from an accredited college or university with a bachelor's degree in Computer Science, Information Systems, Business, or a related field.
• Three years of professional-level experience in Salesforce administration is required.
• Experience in public sector environments or multi-org Salesforce environments is preferred.
• Salesforce Certified Administrator and Salesforce Certified Advanced Administrator (Administrator II) certifications are required or must be obtained within the timeframe.