Hybrid Salesforce Platform Admin II — Multi-Org Specialist

Tech Mirrors; Nashville (TN); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Expenses allowed

Background verification

Job summary

Tech Mirrors seeks a Salesforce Platform Administrator II to provide advanced system administration across Tennessee’s Salesforce orgs. Hybrid work, with 3 days on-site in Nashville, focuses on security, user setup, and governance per STS standards.

Ideal candidates have 3+ years in Salesforce administration, plus Administrator II certs or a plan to obtain them, and experience in public sector multi-org environments.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
• Three years of Salesforce administration experience.
• Experience in public sector environments or multi-org Salesforce environments is preferred.
• Salesforce Certified Administrator and Salesforce Certified Advanced Administrator (Administrator II) certifications are required or must be obtained within the timeframe.

Responsibilities

• Provide daily Salesforce administrative support, including user provisioning, profile and permission management, and security configuration.
• Implement small to medium-sized enhancements such as page layout updates, flows, process automation changes, and minor data model adjustments.
• Monitor and maintain data quality, including duplicate prevention, data hygiene, and validation activities.
• Support functionality across orgs using Public Sector Solutions, Experience Cloud, Service Cloud and Sales Cloud.
• Troubleshoot user issues, escalating complex concerns as appropriate.
• Collaborate with agency partners to gather business requirements and translate them into actionable Salesforce configuration tasks.
• Assist with release management, including sandbox preparation, testing coordination, and deployment support.
• Ensure compliance with STS security, governance, documentation, and audit requirements.
• Work with vendor teams and internal Salesforce teams to maintain consistency and alignment across orgs.
• Update and maintain reports and dashboards based on agency needs.
• Stay informed on Salesforce releases and recommend platform improvements where appropriate.

Skills

Salesforce administration

User provisioning & security

Data quality & hygiene

Analytical problem solving

Verbal & written communication

Agile methodologies

Education

Bachelor’s degree in Computer Science/Information Systems/Business or related field

Tools

Public Sector Solutions

Experience Cloud

Sales Cloud

Service Cloud

Job description

Tech Mirrors seeks a Salesforce Platform Administrator II to provide advanced system administration across Tennessee’s Salesforce orgs. Hybrid work, with 3 days on-site in Nashville, focuses on security, user setup, and governance per STS standards.

Ideal candidates have 3+ years in Salesforce administration, plus Administrator II certs or a plan to obtain them, and experience in public sector multi-org environments.