Salesforce Operations Specialist

Internet Security Research Group; Northern (KY); Hybrid; USD 31,500 - 38,500; Part time

Benefits offered by this job

Home office stipend

100% 401k match

Flexible PTO

Job summary

Abetterinternet is seeking a Salesforce Operations Specialist to maintain clean donor data, compliant gift records, and robust reporting across Salesforce Nonprofit Success Pack and integrations. You’ll own systems, build processes from the ground up, and partner with teams to improve efficiency.

The role emphasizes meticulous data handling, business insight from Salesforce data, and a systems‑oriented approach, with a remote, part‑time schedule and meaningful scope.

Qualifications

• 5+ years of professional Salesforce database work.
• Experience evolving a Salesforce instance.
• Ability to leverage Salesforce data for business insight.
• Meticulous data integrity and accuracy.
• Systems-oriented thinker who eliminates inefficiencies.
• Excellent spoken and written communication skills.
• Collaborative mindset to share prioritised work.

Responsibilities

• Own donor data health and gift records compliance across systems.
• Manage Salesforce, accounting systems, and third‑party integrations to keep processes running.
• Develop and refine SOPs and data reporting for team decision making.
• Collaborate across teams to build scalable, efficient workflows.

Skills

Salesforce experience

Data integrity

Analytics mindset

Systems thinking

Communication skills

Collaboration

Process improvement

Tools

Salesforce Nonprofit Success Pack

Notion

Donorbox

Shopify

BoldSign

Sage Intacct

Job description

Help us build a more secure and privacy-respecting Internet.

Position Status: Open
Location: Remote within the contiguous United States
Reports to: VP of Advancement
Total Compensation: $35,000 (part-time, 20 hrs/week). 100% 401k Match, Flexible PTO.

We are seeking a Salesforce Operations Specialist to join our Advancement team. This role is built for a detail-oriented operations professional who understands that clean, accurate data is the foundation of effective nonprofit fundraising and who takes genuine pride in maintaining it.

You will own the systems and processes that keep our donor data healthy, our gift records compliant, and our team equipped with the reporting they need to make good decisions. This is a highly independent role with meaningful scope: you'll work across Salesforce Nonprofit Success Pack, our accounting systems, and several third‑party giving platforms and integrations to keep everything running smoothly.

The right candidate will bring creativity, acuity, and a systems-oriented mindset. You should be comfortable building processes from the ground up, collaborating across teams, and ensuring that our communications are effective and efficient. This job description is not intended to be an exhaustive list of duties and responsibilities. Responsibilities may evolve over time based on team or organizational needs.

Position Must-Haves

• 5+ years of professional experience in Salesforce database work
• Demonstrated experience evolving a Salesforce instance
• Demonstrated ability to leverage Salesforce data for business insight
• Meticulousness around data integrity
• Systems-oriented thinker who eliminates inefficiencies
• Excellent spoken and written communication skills
• Collaborative mindset; lending a hand to get the highest priority work done even if it's not usually on your plate

Position Nice-to-Haves

• Systems management experience for Notion, Donorbox, Shopify, BoldSign, and Sage Intacct
• Specific experience with the Salesforce Nonprofit Success Pack
• Experience developing and maintaining Standard Operating Procedures (SOPs)

Location and Benefits

This is a remote position. You may be based anywhere in the contiguous United States; the role requires availability during our team's core collaboration hours of 8am CT to 6pm CT. Travel expectations are 1–2 times per year. Home office stipend will be provided to support your remote work setup, including reimbursing Internet and phone expenses every month. Other benefits include 100% match for 401k contributions, flexible time off and generous parental leave. This role is not eligible for health benefits.

Not sure if you actually meet some of our requirements? Studies have shown that female-identifying folks and people of color are less likely to be confident that they meet requirements. At ISRG we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you're not sure if your past experience aligns with the requirements in the job description, we encourage you to reach out to [e-mail].

ISRG is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender, orientation, national origin, age, disability, or any other characteristic. We celebrate diversity and strive to create an inclusive workplace for everyone. It is a priority for us to represent the diversity of the billions of people who use the Internet for their lives and work. We want to understand how to make security and privacy more accessible to everyone, and we value different perspectives and experiences. We strongly encourage people from under‑represented communities to apply to help us make the Internet better!