Salesforce Marketing Cloud Admin & Release Manager

Western & Southern Financial Group; Cincinnati (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

Western & Southern Financial Group is seeking an experienced Salesforce Marketing Cloud Administrator to lead the primary administration of MC and support other Enterprise applications.

You will develop emails, data, journeys, and campaigns using AMPscript, HTML, and CSS, while coordinating with IT and business units. Strong communication and problem-solving are essential for this role in a fast-paced environment.

Qualifications

• Bachelor's Degree in Information Technology or related field, or equivalent business experience.
• 4–6 years experience with Salesforce Marketing Cloud, Salesforce CRM or other Enterprise applications.
• Proven customer service or client management experience with problem resolution.
• Strong organizational skills and ability to manage multiple tasks with attention to detail.
• Ability to interact with both technical and non-technical stakeholders effectively.
• Knowledge of SQL, AMPscript, HTML and CSS is preferred.

Responsibilities

• Serve as primary administrator for Salesforce Marketing Cloud and support other Enterprise applications.
• Develop and maintain emails, data, journeys, SMS/MMS messages, and campaigns using AMPscript, HTML, and CSS.
• Act as Salesforce Marketing Cloud Release Manager and participate in sprint ceremonies.
• Research, plan, test and implement enterprise application solutions for the organization.
• Prepare written documentation, updates, and demos for business users in clear, non-technical language.
• Collaborate with vendors and internal teams to deliver analytics and reporting.

Skills

Salesforce Marketing Cloud

SQL

AMPscript

HTML/CSS

CRM knowledge

Analytical problem solving

Customer service

Communication skills

Education

Bachelor's Degree in Information Technology or related field

Tools

Salesforce CRM

Job description

Western & Southern Financial Group is seeking an experienced Salesforce Marketing Cloud Administrator to lead the primary administration of MC and support other Enterprise applications.

You will develop emails, data, journeys, and campaigns using AMPscript, HTML, and CSS, while coordinating with IT and business units. Strong communication and problem-solving are essential for this role in a fast-paced environment.