Salesforce Engineer - Field Service, Kuiper Commercial Revenue Operations

Amazon; Redmond (WA); On-site; USD 104,000 - 185,000; Full time

Job summary

Join a forward-thinking company as a Salesforce Engineer, where you will design and implement innovative field service solutions on the Salesforce platform. This role requires a strong background in APEX, Order Management, and Service Cloud, as you collaborate with cross-functional teams to enhance customer experiences. You will lead technical initiatives, mentor junior engineers, and contribute to the scalability of solutions in a dynamic environment. If you thrive on challenges and are passionate about driving impactful results, this position offers a unique opportunity to make a difference in global broadband access.

Qualifications

• 4+ years of software development experience with a focus on Salesforce.
• 2+ years of experience with CPQ, Order Management, and Orchestration.

Responsibilities

• Collaborate with product managers to design business workflows.
• Implement solutions using APEX and Field Service Management.
• Monitor middleware performance and troubleshoot issues.

Skills

APEX

Field Service Management

Order Management

Service Cloud

Omniscript

DevOps practices

Git

Education

Bachelor's degree in Computer Science

Engineering degree

Tools

Salesforce

SFDX

Copado

Gearset

Job description

Salesforce Engineer - Field Service, Kuiper Commercial Revenue Operations

Project Kuiper aims to expand global broadband access via a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to deliver fast, affordable broadband to unserved and underserved communities worldwide.

The Kuiper CRO team manages business strategy, customer experience, product management, and system development for Kuiper’s enterprise solutions.

Role Overview

As a Salesforce Engineer, you will design, architect, and implement field service solutions on the Salesforce platform. You should have expertise in technologies like Omniscript, Order Management, Order Orchestration, Field Service Management, Service Cloud, and APEX. You will collaborate with product managers, technical program managers, engineering managers, and software engineers to develop technical solutions.

Ideal Candidate

The candidate will develop mechanisms and processes to enhance speed and scalability. The role offers opportunities for self-motivated individuals who thrive on challenges and innovation, prioritize customer experiences, and can manage complex programs from start to finish.

Key Responsibilities

1. Collaborate with product managers to design business workflows for quote, contract, order management, and orchestration, and produce related design artifacts.
2. Implement solutions using APEX, Field Service Management, Service Cloud, Order Management, and Orchestration.
3. Deploy solutions following DevOps practices and enterprise security standards.
4. Monitor middleware performance, troubleshoot issues, and optimize configurations.
5. Partner with cross-functional teams, providing technical leadership and guidance.
6. Develop and review Apex code supporting complex business logic and integrations; serve as technical lead and architect.
7. Mentor entry and mid-level engineers.

Export Control Requirement

Applicants must be U.S. citizens, nationals, Green Card holders, or lawfully admitted into the U.S. as refugees or asylees.

About the Team

The CRO team drives business strategy, product management, customer adoption, system development, and operations for Kuiper's commercial business.

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent.
• 4+ years of software development experience.
• 2+ years of experience with CPQ, Order Management, and Orchestration.
• Experience deploying solutions with SFDX, Copado, Gearset.
• Knowledge of source control systems like Git.
• 2+ years of Salesforce development experience (Apex, Lightning, triggers, batch Apex, APIs).
• Experience designing or architecting systems for reliability and scalability.

Preferred Qualifications

• Experience implementing Salesforce communications.
• Experience in large-scale telecommunications implementations.

Amazon is an equal opportunity employer. For workplace accommodations, visit this link. Compensation ranges from $104,300 to $185,000 annually, based on location and experience. Additional benefits and total compensation details are available on Amazon's careers page.