SALESFORCE DEVELOPER - SERVICE CLOUD SPECIALIST

CMA; City of Albany (NY); On-site; USD 50,000 - 100,000; Full time

Job summary

CMA is seeking a Salesforce Developer - Service Cloud Specialist in Albany, NY. The role focuses on designing, developing, and delivering scalable Salesforce solutions using Apex, LWC, and integrations with external systems.

You will work with analysts, admins, architects, and stakeholders to translate requirements into technical solutions. Responsibilities include building custom apps, processes, and UI/UX while ensuring secure, well-tested deployments and robust SSO integrations.

Qualifications

• 5+ years of hands-on Salesforce development experience in Service Cloud.
• Proficient in Apex, SOQL/SOSL, and Lightning Web Components.
• Experience with REST/SOAP APIs and CI/CD pipelines.

Responsibilities

• Design and implement scalable Salesforce solutions using Apex, LWC, Visualforce, and Flows.
• Build custom objects, workflows, and approval processes.
• Integrate Salesforce with external systems via REST/SOAP APIs.
• Develop Lightning Components and responsive UI/UX.
• Manage deployments with Gearset, Copado, Salesforce DX, or Change Sets.
• Troubleshoot production issues and optimize SOQL performance.
• Collaborate with analysts, admins, architects, and stakeholders.
• Implement SSO integrations using SAML 2.0, OAuth 2.0, OpenID Connect.
• Manage sandbox environments across development, test, UAT, staging.

Skills

Salesforce development

Apex

LWC

SOQL/SOSL

REST API

Git

CI/CD

Security model

AppExchange

Communication

Problem-solving

Teamwork

Tools

Gearset

Copado

Salesforce DX

Change Sets

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SALESFORCE DEVELOPER - SERVICE CLOUD SPECIALIST

Albany, NY, US

30+ days ago Requisition ID: 1029

Salary Range: $50,000.00 To $100,000.00 Annually

Primary Responsibilities:

• Design, develop, and implement robust, scalable, and secure solutions on the Salesforce platform (primarily using Apex, Lightning Web Components (LWC), Visualforce, and Flows).
• Build custom applications, objects, workflows, validation rules, process builder flows, and approval processes.
• Develop and maintain integration between Salesforce and external systems using REST/SOAP APIs, Platform Events, and outbound messages.
• Create and optimize Lightning Components (Aura and LWC), custom UI/UX experiences, and responsive designs.
• Perform unit testing, code reviews, and support deployment activities using tools such as Gearset, Copado, Salesforce DX, or Change Sets.
• Troubleshoot and resolve production issues, perform root-cause analysis, and optimize performance (SOQL).
• Collaborate with business analysts, administrators, architects, and stakeholders to gather requirements and translate them into technical solutions.
• Implement Single Sign-On (SSO) integrations using SAML 2.0, OAuth 2.0, and OpenID Connect protocols
• Create and manage sandbox environments across development, testing, UAT, and staging

Required Skills & Experience:

• 5+ years of hands-on Salesforce development experience especially in service cloud (Experience Cloud/Community Cloud – External portal development and implementation).
• Strong proficiency in Apex (triggers, batch, queueable, schedulable), SOQL/SOSL, and Lightning Web Components (LWC).
• Experience with Salesforce APIs (REST, Bulk, Metadata, Tooling).
• Experience with CI/CD pipelines and version control (Git).
• Knowledge of Salesforce security model (profiles, permission sets, sharing rules, FLS).
• Familiarity with AppExchange products and managed packages is a plus.
• Excellent problem-solving, communication, and teamwork skills.