Salesforce Delivery Lead - USPD

McKesson; Irving (TX); On-site; USD 163,000 - 272,000; Full time

Job summary

McKesson is seeking a Salesforce Delivery Lead for USPD to lead the execution of our Pharma business Salesforce sales and service cloud capabilities. This role drives end-to-end delivery, partnering with stakeholders, architecture, and engineering to ship high-quality solutions on time and within budget.

The ideal candidate has 10+ years of professional experience with at least 5 years in program leadership, deep Salesforce expertise, and a track record of managing multi-million-dollar budgets

Qualifications

• 10+ years of professional experience with 5+ years in program leadership.
• Executive accountability for enterprise Salesforce programs across geographies.
• Strong understanding of Salesforce architecture, integrations, and data platforms.
• Experience managing multi-million-dollar budgets and vendor ecosystems.

Responsibilities

• Own end-to-end delivery for Salesforce programs from requirements to post-deploy support.
• Lead cross-functional teams of developers, analysts, QA, and vendors.
• Translate roadmaps into executable delivery plans and manage scope.
• Collaborate with solution architects to ensure scalable, secure designs.
• Drive sprint planning, backlog grooming, and release readiness.
• Ensure delivery compliance with security and regulatory requirements.
• Improve delivery practices with DevOps tooling and CI/CD.

Skills

Executive leadership

Delivery leadership

Stakeholder communication

Salesforce architecture

Budget management

Vendor management

Education

Bachelor's degree

Tools

Salesforce Sales Cloud

Sales Cloud Service Cloud

Field Service Lightning

Marketing Cloud

Salesforce CTA

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

McKesson is seeking a Salesforce Delivery Lead for USPD to lead the execution of our Pharma business Salesforce sales and service cloud capabilities. This role is responsible for the day-to-day execution and operational performance of Salesforce programs across multiple platform domains. This role ensures delivery teams consistently ship high-quality solutions on time, within budget, and aligned to the enterprise Salesforce roadmap. The Director serves as the primary delivery interface between business stakeholders, architecture, and engineering, translating requirements into executable plans and driving sprint-level outcomes.

What you’ll Do

• Own end-to-end delivery execution for assigned Salesforce programs, including requirements analysis, solution design, build, test, release, and post-deployment support.
• Lead and manage a cross-functional delivery team of developers, analysts, QA engineers, and vendor resources, with accountability for performance, coaching, and professional development.
• Translate product roadmaps and business requirements into executable delivery plans, managing scope, capacity, dependencies, and sprint commitments.
• Partner with solution architects to ensure technical designs meet enterprise standards for scalability, security, and platform reuse across Salesforce clouds (Sales, Service, Health, Experience, Data).
• Drive sprint and release execution with discipline—owning backlog grooming, sprint planning, velocity tracking, release readiness, and go-live coordination.
• Manage vendor delivery teams at the execution level, ensuring backlog readiness, quality standards, SLA adherence, and day-to-day delivery alignment.
• Operate delivery governance routines including stand-ups, sprint reviews, retrospectives, dependency management, and risk/issue escalation to senior leadership.
• Ensure all delivery practices meet McKesson's security, compliance, and regulatory requirements, embedding quality assurance and security-by-design into development workflows.
• Drive continuous improvement in delivery practices, including adoption of DevOps tooling, automated testing, CI/CD maturity, and AI-assisted development where applicable.
• Build strong working relationships with business product owners, IT partners, and end-users to ensure solutions meet functional needs and drive measurable adoption and value.

Minimum Requirements

• Degree or equivalent experience. Typically requires 10+ years of professional experience and 5+ years of diversified program leadership, planning, communication, organization, and people motivation skills (or equivalent experience).
• Proven executive accountability for enterprise-scale Salesforce programs spanning multiple orgs, business units, and geographies.
• Demonstrated success partnering with senior business leaders to deliver measurable financial and operational outcomes.
• Deep understanding of Salesforce architecture, integrations, data platforms, and enterprise delivery models.
• Strong financial and portfolio management experience, including multi-million-dollar budgets and vendor ecosystems.

Preferred Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience as a Salesforce Solution Architect or similar role.
• Extensive experience with Salesforce Sales and/or Service Cloud, including hands-on implementation and customization.
• Experience with Salesforce Life Sciences, Field Service Lightning cloud, and Marketing Cloud.
• Experience with Salesforce Agentic AI Experience with patient support programs is highly desirable.
• Strong understanding of Salesforce best practices, data modeling, and security.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Salesforce certifications, such as Salesforce Certified Technical Architect (CTA), Salesforce Certified Application Architect, or Salesforce Certified System Architect, are a plus.

Travel / Work Environment / Physical Requirements

Travel requirements as per business needs.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson. Our Base Pay Range for this position $163,100 - $271,800

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail].

Join us at McKesson!

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.