Salesforce Data cloud consultant - SM

Cognizant North America; Bridgewater Township (NJ); On-site; USD 80,000 - 130,000; Full time

Job summary

An established industry player is seeking a Data Cloud Consultant to enhance customer experience through strategic Salesforce implementations. This pivotal role involves defining technical architectures and delivering measurable business value. You will work closely with delivery teams to ensure stellar customer interactions, evaluate new features, and guide technology stack roadmaps. The ideal candidate will possess extensive experience in customer experience architecture and Salesforce certifications, along with strong communication skills. Join a dynamic team and contribute to transformative projects that shape the future of customer engagement.

Benefits

Medical/Dental/Vision/Life Insurance

Paid Time Off

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 6+ years of experience in architecting customer experience solutions.
• Salesforce Data Cloud certification is essential.

Responsibilities

• Define technical architecture for Salesforce Data Cloud implementations.
• Guide product selection and marketing technology stack roadmaps.

Skills

Salesforce Data Cloud

Customer Experience Architecture

Data Management

Marketing Analytics

Communication Skills

Education

Salesforce Certification for Data Cloud Consultant

6+ years in Customer Experience

Tools

JIRA

Azure DevOps

Job description

About the role

A Data Cloud consultant for our CX Practice is a strategic position to our customers, with a focus on the implementation and value realization of Salesforce Data Cloud. This role defines the technical architecture and solutions to help our customers realize their customer experience strategies, in order to improve their current state and address their future growth and scale.

Essential functions:

• Work as part of an overall delivery team to produce a stellar customer experience.
• Ensure that the final solution delivers business value in a meaningful and measurable way. With business oriented end users, the user experience within Data Cloud or through Data Cloud driven interfaces is critical.
• Play a technical role in evaluating new business feature requests, considering the customer's current and future-state technology landscape.
• Ability to guide product selection and/or marketing technology stack roadmaps for Salesforce solutions and provide similar input for non-Salesforce solutions.

Education and/or experience

• 6+ years architecting for customer experience.
• Salesforce certification for Data Cloud Consultant, with certifications for Marketing Cloud and CRM highly recommended.
• Working knowledge of key digital marketing capabilities - customer identity/context, data management, marketing analytics, marketing automation and orchestration, decision engines/offer engines/personalization, multi-channel activation, customer engagement.
• High level understanding of service based use cases, trends, and insights.
• Experience with auditing and assessing the maturity of a customer's CX technology stack and ability to provide improvement recommendations.
• Experience with designing marketing or CX technology stack transformation roadmaps for scale.
• Experience with stack optimization and consolidation.
• Experience with complex data structures, data modeling and databases (typical marketing, sales, service data and data structures). Ability to provide best practice guidance on data management and integrations (APIs, file-drops, etc.).
• Demonstrated track record in learning new technologies quickly.
• Experience leading discoveries, gathering technical requirements, and executing a solution based on system best practices, platform limitations, and client ability to maintain.
• Excellent communication skills, written, verbal and interactive when online.

Preferred:

• Understanding of agile practices and associated tools (JIRA, Azure DevOps, or similar).
• General understanding of key digital marketing trends.
• Understanding and vision of how AI based solutions can improve the customer experience, with an interest in developing use cases for clients.
• Experience with recommending CX technologies and vendor selection.
• Other key marketing capabilities - content management, enriching customer context on-demand and in real-time, data privacy.

Benefits:

Applications will be accepted until 5/15/2025.

The annual salary for this position is between $80,000 - $130000 depending on experience and other qualifications of the successful candidate.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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