Salesforce Data 360 and AI Architect Sr Manager - Financial Services

Accenture; New York (NY); On-site; USD 123,000 - 366,000; Full time

Job summary

Accenture plc is seeking a senior Data 360 and AI Architect within its Financial Services Salesforce Business Group. You will design enterprise-scale Data 360 solutions, govern architecture across multiple workstreams, and lead cross-functional teams to deliver AI-enabled CRM integrations.

You will engage in pre-sale activities and shape client narratives in high-stakes environments. You will mentor architects, contribute reusable patterns, and drive governance across delivery teams while

Qualifications

• 8+ years Salesforce architecture experience in consulting environments.
• 4 years with Data 360: ingestion, identity resolution, segmentation, activation, governance.
• 1 year with Agentforce: architecture of Agentforce/Voice AI solutions.
• 4 years designing enterprise integrations (MuleSoft, REST/SOAP, events).
• Bachelor’s degree in CS or Engineering, or equivalent 12+ years of work experience.

Responsibilities

• Data 360 architecture — end-to-end design of data model, ingestion, identity resolution, real-time activation.
• Agentforce & Voice AI — architect AI solutions across Banking, Capital Markets, Insurance.
• Data 360 strategy — define 360 that unifies data across Salesforce and external sources.
• CRM integration architecture — patterns between Data 360, Salesforce FS Cloud, Marketing Cloud.
• Pre-sale solutioning — lead technical RFP responses and translate AI architectures for clients.
• Design governance — set standards and manage technical risk across programs.
• Team leadership — mentor architects and analysts; review builds and delivery quality.
• Practice development — contribute reusable architecture patterns and AI use-case frameworks.

Skills

Data 360 architecture

Agentforce

CRM integration

Data governance

Solutioning

Team leadership

Education

Bachelor’s degree in CS or Engineering

Tools

MuleSoft

REST/SOAP

Salesforce FS Cloud

Agentforce Voice

Job description

We Are:

About Accenture

Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 814,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $74 billion in FY26 revenue. Visit us at accenture.com.

Who You Are:

You are a cross-Financial Services skilled senior Data 360 and AI Architect within Accenture’s Financial Services Salesforce Business Group practice. You design enterprise-scale solutions at the intersection of Salesforce Data 360, Agentforce, and Financial Services platforms in Banking, Capital Markets, and Insurance — and you do it in high-stakes environments where architecture decisions shape multi-year client programs.

You own end-to-end technical architecture across Data 360, identity resolution, agentic AI design, and CRM integration patterns. You contribute from pre-sale through delivery: shaping proposals, leading design sessions, reviewing builds, and ensuring what gets built holds up at scale. You are equally effective in a client boardroom and a technical design review.

The Work:

• Data 360 architecture — own end-to-end design of Data 360 solutions including data model, ingestion strategy, identity resolution, unified profiles, segmentation, and real-time activation for FS clients.
• Agentforce & Voice AI - architect agentic AI solutions across Banking, Capital Markets, & Insurance — including Agentforce Voice deployments, multi-agent orchestration, and AI workflow design.
• Data 360 strategy — define customer 360 strategies that unify structured and unstructured data across Salesforce and third-party sources into actionable intelligence.
• CRM integration architecture — design integration patterns between Data 360, Salesforce Financial Services Cloud, Marketing Cloud, and external platforms; provide architecture governance across workstreams.
• Pre-sale solutioning — lead technical response for RFPs and orals; translate complex AI and data architectures into clear client narratives; own architecture sections of proposals.
• Design governance — conduct solution design reviews, set architecture standards across delivery teams, and manage technical risk across programs.
• Team leadership — mentor architects and technical analysts; guide build quality, code reviews, and delivery standards.
• Practice development — contribute reusable architecture patterns, accelerators, and Financial Services specific AI use case frameworks to the broader practice.

What You Need:

• Minimum of 8 yearsof progressive Salesforce architecture experience across full-lifecycle implementations in consulting environments.
• Minimum of 4 years of experience with Data 360 and deep expertise in data ingestion, identity resolution, segmentation, activation, and Data 360 governance patterns.
• Minimum of 1 year of Agentforce and hands-on experience architecting Agentforce solutions, AI-powered workflows, and/or Voice AI deployments.
• Minimum of 4 years of experience in designing enterprise integrations across CRM, data, marketing, and external platforms (MuleSoft, REST/SOAP, event-driven patterns).
• Bachelor’s degree in Computer Science, Engineering, or equivalent (minimum 12 years) work experience. If Associate’s Degree, must have minimum 6 years work experience.

Bonus Points:

• Salesforce Financial Services Cloud or equivalent Financial Services CRM platforms and their use cases.
• Demonstrated experience influencing senior client stakeholders and leading architecture decisions in complex, multi-workstream programs.
• Architecture experience with Agentforce Voice, contact center AI, or conversational AI platforms in Financial Services contexts.
• Experience designing omnichannel engagement solutions combining Marketing Cloud, Data Cloud, and agentic content generation.
• Salesforce Certified System Architect, Data Cloud Consultant, Agentforce Specialist, AI Associate, or Certified Application Architect.
• Experience with headless or composable CRM architecture patterns.
• Experience managing technical delivery across onshore/offshore distributed teams.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 12/06/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $132,500 to $366,300

Colorado $132,500 to $316,400

Connecticut $132,500 to $316,400

District of Columbia $141,100 to $337,000

Illinois $122,700 to $316,400

Maine $112,900 to $269,600

Maryland $132,500 to $316,400

Massachusetts $132,500 to $337,000

Minnesota $132,500 to $316,400

New York $122,700 to $366,300

New Jersey $141,100 to $366,300

Ohio $122,700 to $293,000

Virginia $122,700 to $337,000

Washington $141,100 to $337,000

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