Salesforce CRM Manager

Tenth Revolution Group; Wyomissing (Berks County); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Tenth Revolution Group is seeking a Salesforce CRM Manager to own and optimize Salesforce Sales Cloud, partnering with Sales, Operations, Marketing, and executives to align CRM with business goals.

You will manage configuration, data governance, reports, user adoption, and evaluate new features, while coordinating with consultants and vendors to drive CRM strategy across the organization.

Qualifications

• 5+ years of Salesforce experience, including Salesforce Administration and CRM management.
• Experience supporting sales organizations and improving sales processes through technology.
• Proven experience creating reports, dashboards, and CRM analytics.

Responsibilities

• Serve as the primary administrator and business owner of Salesforce Sales Cloud.
• Partner with sales and business leaders to identify opportunities for process improvement and CRM optimization.
• Gather business requirements and translate them into scalable Salesforce solutions.
• Manage Salesforce configuration, including fields, workflows, validation rules, security, and user access.
• Develop and maintain reports, dashboards, and KPIs that provide actionable insights to leadership.
• Drive data governance initiatives to ensure accuracy, consistency, and completeness of CRM data.
• Lead user training, onboarding, and adoption efforts across the organization.
• Evaluate and implement new Salesforce features and enhancements.
• Manage relationships with Salesforce consultants, vendors, and third-party technology partners.
• Support CRM-related projects, integrations, and system upgrades.

Skills

Stakeholder management

Project management

Communication

Cross-functional collaboration

Tools

Salesforce Sales Cloud

CRM analytics

Data governance

Reports & dashboards

Job description

Schedule: Hybrid (3 Days Onsite Per Week)

Employment Type: Full-Time

Position Overview

We are seeking a Salesforce CRM Manager to lead the administration, optimization, and strategic growth of our Salesforce Sales Cloud environment. This role will serve as the primary owner of the CRM platform, partnering closely with Sales Leadership, Operations, Marketing, and Executive stakeholders to ensure Salesforce effectively supports business objectives.

The ideal candidate combines deep Salesforce expertise with strong business acumen and a passion for improving sales processes, data quality, reporting, and user adoption. This is an excellent opportunity for someone who enjoys owning the platform, driving improvements, and serving as the go-to Salesforce expert within the organization.

Key Responsibilities

• Serve as the primary administrator and business owner of Salesforce Sales Cloud.
• Partner with sales and business leaders to identify opportunities for process improvement and CRM optimization.
• Gather business requirements and translate them into scalable Salesforce solutions.
• Manage Salesforce configuration, including fields, workflows, validation rules, security, and user access.
• Develop and maintain reports, dashboards, and KPIs that provide actionable insights to leadership.
• Drive data governance initiatives to ensure accuracy, consistency, and completeness of CRM data.
• Lead user training, onboarding, and adoption efforts across the organization.
• Evaluate and implement new Salesforce features and enhancements.
• Manage relationships with Salesforce consultants, vendors, and third-party technology partners.
• Support CRM-related projects, integrations, and system upgrades.

Required Qualifications

• 5+ years of Salesforce experience, including Salesforce Administration and CRM management.
• Strong expertise with Salesforce Sales Cloud.
• Experience supporting sales organizations and improving sales processes through technology.
• Proven experience creating reports, dashboards, and CRM analytics.
• Strong understanding of Salesforce security, data management, and platform best practices.
• Experience gathering requirements and managing stakeholder expectations.
• Excellent communication and relationship-building skills.
• Ability to manage multiple initiatives and priorities in a fast-paced environment.

Certifications

Required:

• Salesforce Certified Business Analyst

Preferred:

Nice to Have:

• Salesforce Certified Advanced Administrator
• Salesforce Certified Service Cloud Consultant