Salesforce Certified Application Architect

3S Business Corporation Inc.; United States; Remote; USD 130,000 - 160,000; Full time

Job summary

A technology solutions firm is seeking a Salesforce Certified Application Architect to provide technical leadership in a remote setting. The ideal candidate will have extensive experience in Salesforce implementation, particularly with Service Cloud and integration with SAP ERP systems. Responsibilities include leading development teams, optimizing customer onboarding processes, and ensuring compliance with enterprise standards. Competitive compensation is offered.

Qualifications

• 8 years of Salesforce experience with a minimum of 3 years in a Technical Architect role.
• Expert-level Service Cloud and Case Management implementation experience.
• Hands-on experience integrating Salesforce with SAP ERP systems.

Responsibilities

• Lead end-to-end technical delivery of Salesforce implementations.
• Design and implement complex Case Management solutions.
• Provide technical guidance and mentorship to 6 developers.

Skills

Salesforce experience

Technical Architect experience

Service Cloud implementation

Integration architecture

Data modeling expertise

Education

Salesforce Certified Application Architect

Salesforce Certified System Architect

Tools

MuleSoft

SAP PI

Salesforce DX

Job description

Role: Salesforce Certified Application Architect

Location: Remote

The right candidate will assume technical leadership for implementing an enterprise-grade customer management platform to lead development teams through build, integration, and deployment phases. This is a brownfield transformation opportunity with authority to implement best practices and eliminate technical debt while delivering measurable business value.

Key Responsibilities:

Technical Architecture & Implementation – Lead end-to-end technical delivery of Salesforce implementation across multiple clouds (Service Cloud, Experience Cloud, Sales Cloud) – Translate functional designs into detailed technical specifications, data models, and integration patterns – Design and implement complex Case Management solutions leveraging advanced automation (Flows, Apex, Lightning Web Components) – Migrate legacy systems to modern Salesforce architecture while maintaining data integrity and business continuity – Make architectural decisions during build phase while maintaining governance and alignment with enterprise standards

Integration Architecture – Design and implement real-time integrations with SAP ERP (ECC/S4HANA) for customer master data and business workflows – Architect API patterns and event-driven architectures using enterprise middleware (MuleSoft, SAP PI, or similar) – Implement integrations with pricing systems, e-signature platforms, and external third-party applications – Design error handling, monitoring, and data synchronization strategies across integrated systems

Team Leadership & Development

• Provide technical guidance and mentorship to 6 developers and techno-functional resources – Conduct code reviews and enforce Salesforce best practices and Well-Architected Framework principles – Collaborate with domain architects across Platform, Integration, and Experience teams – Partner with business stakeholders to validate technical solutions against requirements

Quality & Performance – Define comprehensive testing strategies (unit, integration, UAT, performance testing) – Optimize for Salesforce governor limits and ensure scalable solutions for high-volume operations – Design phased deployment strategies with rollback procedures – Establish monitoring frameworks and support documentation for post-deployment operations —–

Required Qualifications

Core Technical Skills – **8 years of Salesforce experience** with minimum 3 years in Technical Architect role – **Salesforce Certified Application Architect and System Architect** (CTA strongly preferred) – **Expert-level Service Cloud and Case Management** implementation experience – **Proven Experience Cloud (Community Cloud)** expertise for customer-facing portals – **Strong integration architecture background** designing REST/SOAP APIs and middleware solutions – **Enterprise data modeling** expertise including complex data migrations and master data management – **Salesforce DX, CI/CD pipelines, and DevOps** practices for enterprise deployments

Integration & Platform Experience – **Hands-on experience integrating Salesforce with SAP ERP** systems (ECC or S4HANA preferred) – Experience with **enterprise middleware platforms** (MuleSoft, Dell Boomi, SAP PI, or similar) – Understanding of **event-driven architectures** and real-time data synchronization patterns – **API development and management** experience with high-volume transaction processing

Project Experience – Track record leading **$1M Salesforce transformation projects** through full implementation lifecycle – Experience **transitioning into projects mid-flight** and assuming work from previous architects – **B2B customer lifecycle management** or customer onboarding solution implementations – Agile/Scrum delivery experience with iterative development and business validation cycles

Industry Background – **Healthcare, pharmaceutical, or distribution industry** experience strongly preferred – Understanding of **regulated industry workflows** (compliance, licensing, credit management) – **Enterprise B2B solutions** experience with complex stakeholder environments —– ## Preferred Qualifications – **Salesforce Certified Technical Architect (CTA)** credential – Experience with **CPQ implementations** and complex quoting workflows – **Salesforce Analytics/Tableau CRM** for reporting and dashboard development – Knowledge of **telephony/CTI integrations** within Salesforce – Experience with **e-signature solutions** (DocuSign, Adobe Sign, etc.) – Familiarity with **enterprise architecture frameworks** (TOGAF, Zachman) – Previous **pharmaceutical/healthcare regulatory** knowledge (FDA, DEA, HIPAA) —–

Project Objectives- Significantly reduce customer onboarding cycle times through process optimization – Eliminate manual, paper-based workflows with automated, digital-first processes – Provide 360° visibility across customer lifecycle with real-time system integration – Enable scalable, business unit-agnostic processes supporting enterprise growth

Technical Scope – **Case Management transformation** leveraging enterprise workflow framework – **Unified customer portal** replacing multiple fragmented sites – **Dynamic content and document management** with configurable forms – **Real-time SAP integration** for customer master data and business processes – **Enterprise analytics** including SLA tracking and productivity reporting – **Data model rationalization** eliminating technical debt and optimizing architecture.

Primary :
Salesforce Certified Application Architect and System Architect
Mulesoft or Dell Boomi or SAP PI or Similar
Salesforce DX and CI/CD pipelines and DevOps practices
experience integrating Salesforce with SAP ERP systems
Service Cloud and Case Management implementation experience