Salesforce Business Systems Administrator

EUPTD; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Salesloft is seeking a Salesforce CRM-focused Business Systems Administrator to support the Customer Experience systems, including Service Cloud, Knowledge, Live Agent, and Communities. You will automate processes, design flows, and lead system improvements across Services, Success, and Support teams.

The role emphasizes security, access controls, and cross-functional collaboration as part of Revenue Operations. A foundational Salesforce Admin certification is required.

Qualifications

• Bachelor's degree required
• 3+ years in related role; SaaS experience a plus
• 2-3 years administering Salesforce Service Cloud, Knowledge, Live Agent, and Customer Communities
• Salesforce Administrator certification required
• Salesforce Service Cloud Consultant certification a plus
• Experience designing, revising and managing Salesforce Flows
• Strong change management and project coordination skills

Responsibilities

• Work with Services, Success, and Support to identify manual processes to automate
• Scope, plan, recommend, and deliver system solutions to meet objectives and OKRs
• Lead the design, build, delivery and support of a redesigned Customer Hub
• Administer access and configuration with security controls to protect data

Skills

Salesforce CRM

3+ years experience

Change management

Project management

Education

Bachelor's degree

Tools

Salesforce Service Cloud

Salesforce Knowledge

Live Agent

Customer Communities

Salesforce Flows

Job description

# Salesforce Business Systems AdministratorSalesloftAnywhere in the World* Remote-globalApply on Salesloft's siteOpens the employer's own application page. EUPTD does not collect applications and takes no fee.## About this role**Headquarters:** United States, Remote**ROLE:** Business Systems Administrator**Location:** United States, Remote*This is a fully remote opportunity and can be worked from any location in the United States.***ABOUT THE COMPANY:**Salesloft is building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we're building the industry's first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.**THE OPPORTUNITY**At Salesloft, our **Business Systems Administrator, Customer Experience** is critical to our company’s success. You will be a key member of our fast-growing and high-performing Business Systems team and will lead generating, scoping, solutioning, and executing process and efficiency improvement efforts across customer-focused systems. You will have a passionate, capable team supporting you.You will be responsible for the support, development, and maintenance of Salesforce and its related Customer Experience systems. You must own the pursuit of a world-class technology experience for our customers, while enabling scale and efficiency for internal customer experience teams - Support, Services, and Success. You need to have pride in the work you do and a passion for customer support and success.On a day to day basis, you will:* Work with Services, Success, and Support teams to identify manual process that can be automated* Scope, Plan, Recommend, and Deliver system solutions that help these teams meet their Objectives and Key Results* Play a leading role in the exploration, design, build, delivery, and support of a redesigned and improved Customer HubThis role lives at the heart of how we Make Your Mark: you'll treat systems administration as a discipline — automating, documenting, and fixing root causes so the same issues don't recur. And in the spirit of how we are Customer Inspired — where every decision has a true north, and it's our customer — you'll administer access and configuration as the security controls they are, protecting the company and the data customers trust us with.**WHAT WE'RE LOOKING FOR**We are seeking a Salesforce CRM, and related customer experience systems, expert. Someone that can see the big picture, future state but has a keen eye for details. You will have a knack for spotting opportunities to improve systems and process, and are excited to work cross-functionally to make it happen. You are passionate to build relationships to help others succeed.If you’re looking for an opportunity to learn more, do more, and become more, then becoming aBusiness Systems Administrator is the career path for you!**THE TEAM**Our Salesloft’s Revenue Operations team is comprised of seasoned and up-and-coming operational experts.Values: Move as One, Evidence over Ego, Lead from the Front, Make Your Mark, Customer-Inspired.The Revenue Operations team consists of team members that work with Sales, Marketing, Customer Services, Finance, and IT to create systems to more efficiently prospect, forecast, close, onboard, and support customers. Team members conceptualize the strategic priorities for the company, develop execution plans, execute plans cross-functionally, and operationalize executed strategies for continuous improvement.**THE SKILL SET*** Bachelor's degree* 3+ years experience in a related role, Software (SaaS) experience is a plus* 2-3 years experience administering Salesforce Service Cloud, Salesforce Knowledge, Live Agent, and Customer Communities preferred* Salesforce Administrator certification is required* Salesforce Service Cloud Consultant certification is a plus* Demonstrated experience designing, revising and managing Salesforce Flows* Ability to lead teams through change management and business transformations* Excellent project management skills and the ability to collaborate with management and others in the company* Disciplined, flexible, and autonomous work habits; we don't micromanage* Understanding of the SaaS business model and culture is a plusAt Salesloft, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.If you're excited about this role even though your experience may not perfectly match every requirement, we encourage you to apply. We are actively hiring across multiple geographies and would love to welcome passionate, curious, and mission-driven individuals to our growing team. Explore our open roles and consider joining us!Please note that all official communication regarding job opportunities at Salesloft will come from an @salesloft.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Salesloft, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Careers Page (https://salesloft.com/company/careers/).We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.**#LI-Remote****To apply:** https://weworkremotely.com/remote-jobs/salesloft-salesforce-business-systems-administratorApply on Salesloft's site## DetailsCompany: SalesloftLocation: Anywhere in the WorldWorking pattern: Remote-globalPosted: 2026-11-02Last seen: 2026-11-03Status: Open