Salesforce Business Analyst with Field services 10 yrs Remote

Ajna Infotech; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A technology solutions firm is seeking a Salesforce Business Analyst to work remotely for over 12 months. The role involves translating business requirements into technical specifications, conducting workshops with clients, and ensuring alignment between IT and business strategies. The ideal candidate should have a Bachelor’s or Master’s degree and be adept at leading cross-functional teams and driving end-to-end implementation for Salesforce solutions.

Responsibilities

• Translating business requirements into actionable technical specifications.
• Conducting in-person workshops with clients to gather, analyze, and define requirements.
• Partnering with technical teams to develop use cases and user stories.
• Leading Business Analysts and client teams through project engagements.
• Collaborating with technical architects to ensure solutions align with business goals.
• Providing cross-functional leadership throughout the software development lifecycle.
• Driving end-to-end requirements gathering and documentation.
• Engaging with subject matter experts to clarify and validate business needs.
• Mapping Salesforce implementations across departments and platforms.
• Maintaining and updating the Technical Library documentation.
• Gathering architecture documents and technical guidelines.
• Publishing monthly Salesforce release updates.
• Assessing business processes to identify improvement opportunities.
• Developing documentation like problem statements and process flows.
• Presenting Salesforce overviews and COE roadmaps to leadership.
• Acting as a liaison between the business and IT to deliver solutions.
• Partnering with Business Owners to align technology solutions with business strategy.
• Ensuring accurate technical documentation is maintained.
• Supporting business case development and prioritization efforts.
• Translating high-level objectives into functional specifications.
• Working with stakeholders to evaluate third-party tools and technology.
• Promoting the reuse of existing technology solutions across units.

Education

Bachelors or Masters

Job description

Overview

Position: Salesforce Business Analyst with Field services

Location: Remote

Duration: 12+ Months

Responsibilities

• Translating business requirements into clear, actionable technical specifications - including mockups, field definitions, custom objects, list views, reports, KPls, and security needs.
• Conducting in-person workshops with clients and stakeholders to gather, analyze, and define technical requirements.
• Partnering with technical teams to develop use cases, functional design documents, and user stories.
• Leading Business Analysts and client teams through project engagements as required.
• Collaborating with technical architects and development teams to ensure solutions align with business goals and requirements.
• Providing cross-functional leadership throughout the software development lifecycle, ensuring high-quality and on-time delivery.
• Driving end-to-end requirements gathering, documentation, and validation through production deployment.
• Engaging with internal and external subject matter experts to clarify and validate business needs.
• Working closely with technology and development teams to define and confirm business requirements and technical specifications for delivery.
• Mapping current Salesforce implementations across departments (Sales, Service, Field Service, Marketing, Operations, Finance, etc.) and platforms (Service Cloud, Field Service Lightning).
• Maintaining and updating the Technical Library, including COE SharePoint and Knowledge Base documentation.
• Gathering and organizing architecture documents and technical guidelines across Salesforce organizations.
• Compiling and publishing monthly Salesforce release updates.
• Assessing business processes across internal organizations to identify improvement opportunities.
• Developing documentation such as problem statements, process flows, gap analyses, and solution recommendations.
• Presenting Salesforce overviews and COE roadmaps to Director- and VP-level leadership.
• Acting as a key liaison between the business community and IT to design and deliver technical solutions that meet user needs.
• Partnering with Business Owners to align technology solutions with overall business strategy.
• Collaborating with Development teams to create and maintain accurate technical documentation.
• Supporting business case development, approval, and prioritization efforts while shaping IT's contribution.
• Translating high-level business objectives into detailed functional and technical specifications and managing subsequent changes.
• Working with Enterprise Architecture, Solutions Architects, and Business Owners to evaluate and select third-party tools and technology solutions.
• Promoting the reuse of existing technology solutions across business units wherever practical.

Qualifications

• Bachelors or Masters

Additional Information

All your information will be kept confidential according to EEO guidelines.