Salesforce Business Analyst

acg; Michigan; Remote; USD 95,000 - 115,000; Full time

Benefits offered by this job

401(k) plan with company match

Health plans with HSA eligibility

Paid time off

Job summary

ACG is seeking a Salesforce Business Analyst to help gather requirements, configure, maintain, and support Salesforce solutions that meet our business needs. This remote-friendly role runs Monday–Friday, 8:00am–5:00pm, with salary details disclosed below.

The ideal candidate holds a Bachelor's in a related field or has equivalent experience and 2+ years in Salesforce as an Administrator or Business Analyst. Strong communication, analytical, and collaborative skills are essential.

Qualifications

• Bachelor's degree in business administration, information systems, or related field, or equivalent work experience.
• 2+ years of experience in Salesforce as Administrator or Business Analyst.
• Knowledge of Sales and Service processes in Salesforce.
• Strong analytical and problem solving skills.
• Excellent written and verbal communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to pivot in a fast-paced environment.
• Understanding and Agile mindset.
• Salesforce Administrator certification preferred.

Responsibilities

• Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality.
• Gather, refine and drive requirements.
• Build business stakeholder relationships.
• Uncover needs through flow diagrams.
• Facilitate requirements working sessions.
• Clarify requirements for development and testing teams.
• Prepare and review test cases.
• Provide training for pre- and post deployment.
• Maintain a refined backlog.
• Participate in Agile ceremonies.

Skills

Salesforce Admin

Business Analysis

Stakeholder Communication

Analytical Thinking

Agile / Scrum

Cross-functional Collaboration

Education

Bachelor's degree

Tools

Salesforce CRM

Sales Cloud

Service Cloud

Job description

Job Type

Full time

Exempt/Non Exempt

Salary

Job Description

Location Details

Remote Location.

Position Schedule / Shift

Monday to Friday, 8:00am to 5:00pm.

Position Summary

The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs.

Key Responsibilities

Primary Duties and Responsibilities (details of the basic job functions):

The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs.

Duties may include

• Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality.


• Gather, refine and drive requirements


• Building business stakeholder relationship


• Uncovering needs through flow diagrams


• Facilitate requirements working sessions


• Relaying and clarifying requirements for the development and testing teams


• Prepare and/or review test cases


• Provide Training for pre and post deployment.


• Maintain a healthy refined backlog


• Participate in Agile Ceremonies

Supervisory Responsibilities

None

Qualifications

Required

Education (include minimum education and any licensing/certifications):

A bachelor's degree in Business Administration, Information Systems, or related field, or equivalent work experience.

Experience:

2+ years experience in Salesforce as an Administrator or Business Analyst

Knowledge and Skills

• Knowledge of Sales and Service processes in Salesforce


• Strong analytical and problem-solving skills.


• Good written and verbal communication and interpersonal skills.


• Ability to work both independently and collaboratively in a team environment.


• Ability to pivot in a fast-paced environment.


• Understanding and Agile mindset

Preferred

Certified as Salesforce Administrator preferred

F LEX WORK IN WORK ENVIRONMENT

This position is currently able to work remote from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation & Benefits Overview

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation

Salesforce Business Analyst will earn a competitive annual salary of $95,000 - $115,000 with annual bonus potential, based on performance.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.


• Prescription drug coverage.


• Dental and vision benefits.


• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.


• Optional supplemental life insurance and dependent coverage.


• Short-term and long-term disability coverage.


• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.


• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.


• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.


• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.


• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.


• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.


• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.


• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.


• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).


• Professional certification support with 100% reimbursement for eligible programs.


• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.


• Adoption progra