Salesforce Business Analyst

ABBTECH Professional Resources, Inc.; Indianapolis (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading consulting firm is seeking a Salesforce Business Analyst to support the Centers for Medicare & Medicaid Services remotely. The role involves designing Salesforce solutions, documenting business requirements, and collaborating with various stakeholders. Candidates should have a Bachelor's degree, Salesforce certification, and extensive experience in business analysis. The pay rate ranges from $55-$60 per hour, along with a comprehensive benefits package.

Benefits

Medical, Dental, and Vision offerings

Weekly Direct Deposit

Paid Holidays and Personal Time Off

401(k) with match

Voluntary Life and AD&D

Employee Assistance Programs

Qualifications

• 6+ years of experience with business processes.
• 5+ years of experience writing with Gherkin method.
• 3+ years of experience capturing user stories.
• Experience working in a Scrum/Agile environment.

Responsibilities

• Act as a liaison between customers and development teams.
• Perform fit-gap analysis between Salesforce functionalities.
• Develop and validate user stories based on requirements.

Skills

Salesforce proficiency

Experience with Gherkin method

Technical communication

Analytical skills

Scrum/Agile experience

Education

Bachelor's degree or higher

Valid Salesforce certification

Tools

JIRA

Confluence

SharePoint

MS Office

Job description

Overview

Client requests Salesforce Business Analyst to remotely support the Centers for Medicare & Medicaid Services (CMS) activities. As a Salesforce Business Analyst supporting CMS, you will work with our CMS customer to collect business requirements, write them in the Gherkin method, and create system documentation supporting business and IT activities.

A typical day will include designing Salesforce solutions, creating and refining complex data models, working with external integration, automating business processes, and developing additional custom functionality to meet business needs.

Responsibilities

• Acting as the liaison between our customers, vendors, and the application development team, including communications of business process analysis through documentation.
• Performing fit-gap analysis between Salesforce functionality and customer requirements.
• Developing, documenting, and providing technical review and validation of user stories and to-be process flows based on business requirements to support the design and development of Salesforce solutions.

Qualifications

Education:

• Bachelor’s degree or higher
• Possess Valid Salesforce certification, such as Salesforce Business Analyst (preferred), Salesforce Certified Administrator, or Salesforce Experience Cloud Consultant – Salesforce Education: certification will be verified on Trailhead

Required Experience:

• 6+ years of experience working with business processes and re-engineering
• 5+ years of experience capturing requirements and writing using the Gherkin method
• 3+ years of experience capturing and writing user stories
• 3+ or more years of business processes and business analysis experience in a system engineering or software application environment

Required Technical Skills:

• In depth understanding of Salesforce, including Service Cloud, Experience Cloud (Portals),
• LWC, Aura, and Tableau CRM
• Hands-on experience using JIRA, Confluence, and SharePoint
• Proficient using MS Office, including Word, Excel, and PowerPoint

Security Clearance Level:

• Candidate must be willing and able to obtain a CMS Public Trust clearance.

Required Skills and Abilities:

• Experience working in a Scrum and/or SAFe Agile environment
• Proficient designing and building reports
• Superior oral and written communication skills, with a demonstrated ability to communicate complex technical topics to management and non-technical audiences
• Ability to prioritize and multitask between multiple projects and both business and technical stakeholders
• Strong interpersonal skills to collaborate with customers and internal cross-functional teams
• Self-motivated, well-organized and strict attention to details
• Ability to understand and manage customer expectations and software implementation methodology
• Excellent analytical skills, including the ability to integrate information from multiple sources
• Ability to work independently

Preferred Skills:

• Possess a valid SAFe certification, such as SAFe Product Owner or SAFe Agilist
• Experience working with the Centers for Medicare and Medicaid Services (CMS) and/or health insurance/health care experience
• Experience working with data and completing data analysis activities; experience modeling data requirements, performing data analysis and improving data quality within Salesforce or other relevant CRM software

Position Details

• Pay Rate / Range: _$55-$60

The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position’s responsibilities; the candidate’s experience, education, and skills; location; travel required; and current market conditions.

Benefits (Regular, Full Time Employees)

• Medical, Dental, and Vision offerings
• Weekly Direct Deposit
• Paid Holidays and Personal Time Off
• 401(k) with match
• Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
• Pre-Paid Legal and Employee Assistance Programs
• Northwest Federal Credit Union Membership
• BB&T @ Work Program
• This Program required US Citizenship

EEO Statement: ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans