Salesforce Architect – Health Cloud

Smart IT Frame LLC; Illinois; On-site; USD 120,000 - 180,000; Full time

Job summary

Smart IT Frame LLC is seeking an experienced Salesforce Technical/Solution Architect to lead architecture and delivery of complex, compliant Patient Services solutions in the Pharmaceutical industry, with a primary focus on PSP.

The role centers on designing scalable, secure patient journeys spanning onboarding, enrollment, therapy orchestration, adherence, adverse event management, and personalized engagement, leveraging Health Cloud and Life Sciences Cloud.

Qualifications

• 10+ years of hands-on Salesforce experience, with at least 4–5 years in a Technical/Solution Architect role.
• Deep expertise in Salesforce Health Cloud (must-have).
• Strong knowledge of OmniStudio (Vlocity) components.
• Certifications: CTA or Application/ System Architect path; Life Sciences Cloud / OmniStudio certifications; Service Cloud Consultant; Platform Developer I & II.

Responsibilities

• Lead the end-to-end solution architecture for Salesforce Health Cloud and Life Sciences Cloud in Pharma.
• Design robust patient data models and patient journeys across PSP programs.
• Drive security, data governance, CI/CD practices, and stakeholder alignment.

Skills

Architectural leadership

Stakeholder management

Documentation

Communication

Tools

Salesforce Health Cloud

OmniStudio (Vlocity)

Life Sciences Cloud

Veeva CRM

HL7/FHIR

CI/CD (Salesforce DX, Copado, Gearset, Jenkins)

CTA Certification / Architect path

Job description

We are looking for an experienced Salesforce Technical/ Solution Architect with deep expertise in Salesforce Health Cloud to lead the architecture and delivery of complex, compliant solutions for the Pharmaceuticals industry, with a primary focus on Patient Services (Patient Support Programs / PSP).

The ideal candidate will design scalable, secure, and patient-centric architectures that support end-to-end patient journeys — from patient onboarding, benefits verification, and enrollment to therapy orchestration, adherence support, adverse event management, and personalized engagement.

Key Responsibilities

• Lead the end-to-end solution architecture for Salesforce implementations leveraging Health Cloud and Life Sciences Cloud (LSC), with deep focus on Patient Services Programs (PSP).
• Design robust patient data models using the Unified Patient Record, Care Plans, Patient Journeys, and Life Sciences industry data model.
• Architect solutions for key Patient Services capabilities:
  • Insurance benefits verification & re-verification
  • Therapy orchestration & adherence programs
  • Adverse event / pharmacovigilance intake & reporting
  • Savings / copay assistance programs
  • Patient portals and self-service experiences

Required Qualifications & Experience

• 10+ years of hands-on Salesforce experience, with at least 4-5 years as a Technical/Solution Architect.
• Strong expertise in Salesforce Health Cloud (must-have)
• Deep knowledge of OmniStudio (Vlocity) components.
• Strong command of:
  • Security & Sharing (OWD, Sharing Rules, Permission Sets, Profiles)
  • Salesforce Certified Technical Architect (CTA) or Application Architect / System Architect path
  • Life Sciences Cloud / OmniStudio certifications
  • Service Cloud Consultant, Platform Developer I & II

Preferred Skills & Experience

• Prior experience working in Pharma / Life Sciences organizations or consulting for Pharma clients.
• Knowledge of Veeva CRM and integration patterns between Veeva and Salesforce Health/Life Sciences Cloud.
• Experience with Einstein AI, Prediction Builder, Next Best Action, and Agentforce for patient services.
• Familiarity with HL7, FHIR, and healthcare interoperability standards.
• Experience with CI/CD (Salesforce DX, Copado, Gearset, Jenkins), DevOps practices, and release management.
• Excellent communication, stakeholder management, and documentation skills.

Personal Attributes

• Strong business acumen with the ability to translate complex patient services processes into technical solutions.
• Proactive, hands-on mindset (this is not a pure "PowerPoint" architect role).
• Passion for improving patient outcomes through technology.
• Ability to thrive in ambiguous, fast-evolving regulated environments.