Salesforce/Applications Support Engineer
Virginia's Community College System
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Job summary
NOVA, Northern Virginia Community College, is seeking an Applications Engineer to lead Salesforce administration, integration work, and enterprise application support within College Computing. You will collaborate with business owners, security, and IT teams to ensure reliable, secure, and well-governed systems that align with institutional priorities.
You will manage user access, deployments, and data governance while supporting ongoing modernization projects.
Qualifications
- Deep knowledge of Salesforce platform administration and security
- Experience with integrations via APIs and middleware
- Experience enterprise application support and incident management
- Ability to translate business needs into technical designs
Responsibilities
- Administer and engineer the Salesforce environment across clouds
- Manage user provisioning, profiles, and access controls
- Coordinate testing, deployments, and release readiness
- Collaborate with business owners to gather requirements and design solutions
- Ensure data governance, security, and FERPA/compliance requirements
Skills
Tools
Job description
Working Title Salesforce/Applications Support Engineer Role Title Info Technology Specialist II Role Code 39112-FP FLSA Exempt Pay Band 05 Position Number 28000962 Agency Northern VA Community College Division NV280-VP of College Computing Work Location Fairfax County - 059 Hiring Range $100,000 - $115,000 Emergency/Essential Personnel No EEO Category 5-Paraprofessionals Full Time or Part Time Full Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule
Monday through Friday 8:30 am – 5 pm. After hours work may be required.
Sensitive Position No Job Description This position serves as an Applications Engineer within the Software Applications and Support unit of College Computing and holds primary technical responsibility for the administration, configuration, development, integration, support, and continuous improvement of the college’s Salesforce platform and other enterprise software applications. The Applications Engineer works closely with functional business owners, the VCCS System Office, and the information security, infrastructure, data, integration, and service desk teams to ensure enterprise applications are reliable, secure, well governed, user centered, accessible, and aligned with institutional priorities.
- Serve as senior technical administrator and engineer for the college’s Salesforce environment (e.g., Sales Cloud, Service Cloud, Education Cloud/EDA, Marketing Cloud, Experience Cloud) supporting recruitment, admissions, advising, student services, advancement, and other constituent relationship management functions.
- Salesforce platform is available, stable, and configured to meet documented business requirements.
- Manage user provisioning, profiles, permission sets, roles, and sharing rules in accordance with role-based access, least-privilege, and separation-of-duties standards; participate in periodic access reviews and recertification.
- Maintain sandbox and environment strategy; follow change and release management practices, including version control, deployment pipelines, release notes, and rollback planning; prepare for vendor seasonal releases and upgrades.
- Perform application testing and quality assurance, including unit, system, regression, and user acceptance testing coordination, defect tracking, release readiness review, and post-implementation validation.
- Partner with functional business owners and business analysts to gather requirements, document business processes, and translate needs into technical designs and solutions.
- Ensure data quality and integrity through data governance practices, duplicate management, and data stewardship coordination; protect sensitive data in compliance with FERPA, Commonwealth of Virginia IT security standards, and college policy.
- Work with vendors and VCCS partners on support escalations, product roadmaps, and technical issues; provide technical input to licensing, renewal, and procurement decisions.
- Participate in application implementations, migrations, and modernization projects and provide status updates to the Director and project teams.
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
- Demonstrated knowledge of Salesforce platform administration and configuration, including the security and sharing model, data model design, declarative automation (Flow), reports and dashboards, and AppExchange package management.
- Working knowledge of Salesforce development, including Apex, Lightning Web Components, SOQL/SOSL, and deployment tools (e.g., Salesforce DX/CLI, change sets, DevOps Center, or other CI/CD tools).
- Knowledge of integration technologies and methods, including REST and SOAP APIs, web services, middleware or iPaaS platforms (e.g., Boomi, MuleSoft), ETL, and data loading tools. Knowledge of the full application lifecycle, including requirements gathering, design, configuration, testing, deployment, patching, upgrades, documentation, and decommissioning.
- Knowledge of application security practices, including role-based access design, least-privilege permissions, single sign-on (SAML/OAuth), and protection of sensitive data.
- Working knowledge of change and release management, incident and problem management, and IT service management practices.
- Demonstrated ability to troubleshoot and resolve complex technical issues and to interpret application logs, error reports, and integration failure alerts.
- Ability to read, interpret, and explain policy implications of software documentation and technical configuration.
- Ability to manage a heavy workload and multiple priorities in a fast-paced environment, concurrently working on multiple issues and meeting deadlines.
- Excellent verbal, written, and interpersonal communication skills, including the ability to explain technical concepts to non-technical users.
- Strong customer orientation and attention to quality of service.
- Ability to work in a team environment and independently; willingness to cross-train and be cross-trained in other roles and duties.
- Ability to introduce innovative solutions and learn emerging technologies as they evolve.
- Proficiency in the Microsoft ecosystem.
- Experience administering and configuring Salesforce in an enterprise environment.
- Experience designing, building, or supporting integrations between enterprise applications using APIs, middleware, or data integration tools.
- Experience providing application support at the enterprise level, including incident and request management, troubleshooting, and customer communication.
- Experience partnering with business users to gather requirements, document processes, and deliver application solutions.
- Experience with application testing, change management, and release/deployment practices.
- Experience applying security, access control, and data protection requirements to enterprise applications and their data
- Salesforce certifications, such as Certified Administrator, Advanced Administrator, Platform App Builder, Platform Developer I/II, or Education Cloud Consultant.
- Experience with Salesforce in higher education, including Marketing Cloud
- Experience with the Boomi integration platform.
- Experience with Oracle PeopleSoft Campus Solutions or other student information systems, learning management systems, and ERP/administrative systems.
- Experience in a higher education, public sector, or other regulated environment.
- Experience with scripting and automation (e.g., Python, PowerShell, JavaScript) and version control tools (e.g., Git).
- Experience administering vendor-hosted and SaaS applications, including vendor release-cycle management.
- Experience participating in a major enterprise application implementation, migration, or modernization effort.
- ITIL, Agile/Scrum, or other relevant professional certifications.
n/a
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Northern Virginia Community College (NOVA) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.
At NOVA, we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA. To learn more about NOVA’s commitment to inclusive excellence, please visit At a Glance | Northern Virginia Community College.
NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.
We strive to ensure our employees have tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu.
The security of our students, faculty, and staff is very important at NOVA. Please take a moment to review NOVA’s Annual Security Reports
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/.
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting https://jobs.vccs.edu/postings/102675
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