Salesforce Application Support Analyst II — Hybrid

Yoh, A Day & Zimmermann Company; Irving (TX); Hybrid; USD 56,000 - 85,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account

Life & Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training

Job summary

Yoh, a Day & Zimmermann company, is seeking a Level II Salesforce Application Support Analyst in Irving, TX. The role provides production support for CRM, OMS, and WMS platforms, resolving incidents and service requests with a focus on SLA adherence.

Hybrid work arrangement and cross-functional collaboration are core aspects of the position. The ideal candidate has a bachelor's degree (or equivalent) and 3-4 years of hands-on application or systems support, with experience using ITSM tools such

Qualifications

• Bachelor's degree or equivalent technical experience.
• 3-4 years of hands-on application or systems support.
• Experience supporting enterprise applications in distribution, supply chain, or similar environments.
• Strong troubleshooting and problem-solving skills.
• Experience with ITSM tools (ServiceNow or similar).
• Ability to support remote and onsite users.

Responsibilities

• Collaborate with onshore and offshore teams to track and manage support activities daily.
• Provide production support for core enterprise applications (CRM, OMS, WMS, integrations).
• Manage incidents and service requests through an ITSM tool and ensure SLA compliance.
• Perform intake, triage, and troubleshooting of user-reported issues; escalate complex problems.
• Maintain documentation of incidents, resolutions, and system performance metrics.
• Analyze recurring issues to identify root causes and recommend improvements.
• Support system changes and releases with minimal operational disruption.
• Monitor application performance and troubleshoot system issues.
• Communicate updates to users and maintain high customer satisfaction.
• Adhere to SOPs and security requirements.
• Assist in identifying gaps impacting data accuracy or performance.
• Provide Level 1/2 support and coordinate with higher-level teams.

Job description

Yoh, a Day & Zimmermann company, is seeking a Level II Salesforce Application Support Analyst in Irving, TX. The role provides production support for CRM, OMS, and WMS platforms, resolving incidents and service requests with a focus on SLA adherence.

Hybrid work arrangement and cross-functional collaboration are core aspects of the position. The ideal candidate has a bachelor's degree (or equivalent) and 3-4 years of hands-on application or systems support, with experience using ITSM tools such