Salesforce Analyst/Admin

Hollister Incorporated; Libertyville (IL); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health and life insurance

401(k) retirement plan

Paid time off

Education assistance

Adoption assistance

Job summary

Hollister Incorporated in Libertyville, IL is seeking a Salesforce Analyst/Admin to analyze, design, and support business systems across Sales Cloud, Service Cloud, and Marketing Cloud. You will translate business needs into technical requirements, create user stories and acceptance criteria, and configure Salesforce using declarative tools to deliver scalable solutions.

This hybrid role requires in-office presence four days per week and collaboration with business and IT teams.

Qualifications

• Bachelor's Degree with 2-5 years of related experience.
• Working knowledge of Salesforce configuration across Sales Cloud, Service Cloud, and Marketing Cloud.
• Hands-on capability with declarative configuration: fields, objects, page layouts, Lightning pages, validation rules, permissions, reports, dashboards, and flows.
• Basic understanding of Salesforce Flow concepts and Apex triggers/classes for collaboration with developers.
• Ability to write clear user stories, acceptance criteria, functional specs, and test scripts.
• Analytical and problem-solving skills with attention to data quality and process documentation.
• Ability to troubleshoot functional/configuration issues within incident/change-management practices.
• Proficiency with Visio or equivalent process-mapping tools and Excel for analysis.

Responsibilities

• Gather, analyze, and document business needs with stakeholders and translate into user stories and specs.
• Translate business needs into requirements, data, reporting, and process documentation.
• Configure Salesforce using declarative tools and build flows with review.
• Support Salesforce across Sales Cloud, Service Cloud, and Marketing Cloud.
• Collaborate with developers on requirements; assist with test scenarios and defect investigation.
• Prepare and execute test scenarios (unit/integration/regression/UAT).
• Maintain consistent configuration across dev/test/production; follow release/change-control practices.
• Provide first-line support for production issues and coordinate with vendors when needed.
• Create training materials and enablement for end users and trainers.

Skills

Salesforce configuration

Declarative configuration

Flow automation

User stories

Testing

Data analysis

Documentation

Communication

Education

Bachelor's Degree

Tools

Sales Cloud

Service Cloud

Marketing Cloud

Apex (basic)

Flow

Job description

We Make Life More Rewarding and Dignified

Summary

The Salesforce Analyst/Adminis responsible for analyzing, designing, and supporting business systems to enable efficient operations and strategic objectives. The role translates business needs into technical requirements and system solutions across enterprise applications. This position operates as an independent contributor with growing responsibility, managing moderately complex workstreams, supporting system implementations, and collaborating across business and IT teams to deliver scalable and effective solutions. Hollister Incorporated operates in a hybrid work environment. Associates are expected to come into the office in Libertyville, IL a minimum of 4 days per week.

Responsibilities

• Gather, analyze, and document business needs through interviews, workshops, process reviews, and collaboration with business stakeholders, with support from experienced team members as needed.
• Translate business needs into clear user stories, acceptance criteria, functional specifications, process maps, data requirements, and reporting requirements.
• Analyze current processes, identify improvement opportunities, and help align local practices with established global standards and platform capabilities.
• Configure Salesforce using declarative, point-and-click tools, including fields, objects, page layouts, Lightning record pages, validation rules, profiles, permission sets, roles, reports, dashboards, and Flow automation.
• Build and maintain straightforward Salesforce flows under appropriate review, and develop working knowledge of flow design, debugging, limits, error handling, and deployment considerations.
• Support solutions across Salesforce Sales Cloud, Service Cloud, and Marketing Cloud, including the business processes and data interactions that connect sales, customer service, and marketing activities.
• Collaborate with developers on requirements and solution design. Apply basic knowledge of Apex triggers and Apex classes to understand when custom development may be required, clarify expected behavior, assist with test scenarios, and support defect investigation. This role is not expected to independently develop complex flows or Apex solutions.
• Collaborate with developers, administrators, architects, project managers, quality teams, and external partners to deliver routine enhancements and project work on time and to agreed quality standards.
• Prepare and execute unit, integration, regression, and user acceptance test scenarios and scripts. Document results, raise defects clearly, retest fixes, and confirm that delivered solutions meet functional requirements.
• Help ensure configuration is controlled and consistent across development, test, and production environments and follows established release, change‑control, security, and documentation practices.
• Support production issues as a first point of functional analysis, troubleshoot configuration and interface issues, collect evidence, document impact, and coordinate escalation when developer or vendor support is required.
• Maintain accurate solution and process documentation, including process overviews, functional designs, decision tables, configuration notes, release information, and user guidance.
• Create training materials and support train‑the‑trainer and user enablement activities to encourage effective adoption of new or changed capabilities.
• Build effective working relationships with business users and technology colleagues, communicate progress and risks, and seek guidance promptly when requirements, priorities, or technical implications are unclear.
• Manage assigned work requests and project tasks, provide timely status updates, and follow the applicable software development lifecycle, Agile delivery, project governance, and time‑keeping practices.
• Maintain awareness of Salesforce capabilities, Commercial Technology trends, and relevant business processes, and apply learning to day‑to‑day work.
• Perform other duties as needed or required.

Essential Functions of the Role

• Communicate effectively via email, phone, and virtual platforms.
• Maintain and analyze data using tools like Excel, SAP, or HRIS systems.
• Prepare reports and dashboards for internal stakeholders.
• Manage multiple priorities and deadlines in a fast‑paced environment.
• Demonstrate initiative in identifying process improvements or automation opportunities.

Education & Work Requirements

• Bachelor's Degree with 2-5 years of related experience

Education & Work Preferences

• Working knowledge of Salesforce configuration, with the ability to develop skills across Sales Cloud, Service Cloud, and Marketing Cloud.
• Hands‑on capability with declarative configuration such as custom fields and objects, page layouts, Lightning pages, validation rules, permissions, profiles, roles, reports, dashboards, and point‑and‑click flows.
• Basic understanding of Salesforce Flow concepts and of Apex triggers and Apex classes, sufficient to collaborate effectively with developers, support solution discussions, create test coverage scenarios, and assist with troubleshooting.
• Understanding of core sales, customer service, and marketing processes and an interest in learning how those processes are supported across Commercial Technology platforms.
• Ability to write clear user stories, acceptance criteria, functional specifications, process documentation, and detailed test scripts.
• Analytical and problem‑solving skills, including the ability to identify options, evaluate functional impacts, recognize dependencies, and elevate technical risks appropriately.
• Basic understanding of data quality, data relationships, integrations, interfaces, security, and environment or release concepts.
• Ability to troubleshoot functional and configuration issues and provide first‑line support while working within established incident and change‑management practices.
• Proficiency with common productivity tools such as Microsoft Visio or comparable process‑mapping software and Microsoft Excel for analysis and documentation.
• Clear verbal and written communication skills, with the ability to describe business processes and technical concepts in practical, audience‑appropriate language
• Fully competent in the principles and practices of Business Analysis
• Maintains current knowledge of business and technological trends
• Flexibility in work schedule, off‑hours for project implementation
• Strong analytical, problem‑solving, and documentation skills.
• Experience in global or cross‑functional organizations.
• Ability to travel domestically and internationally
• Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
• Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
• Be People‑Focused - Builds trust and collaborates with an inclusive and empathetic approach.
• Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
• Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.

About Hollister Incorporated

Hollister Incorporated is an independent, employee‑owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services and its Vision to grow and prosper as an independent, employee‑owned company, and in the process, to become better human beings.

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer‑to‑peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.

• The anticipated base pay range for this position is $65,000 - 85,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
• This position is also eligible to participate in the Hollister Corporate Bonus Plan.
• The Company’s health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs.
• The Company’s 401(k) Retirement Savings Plan includes: auto‑enrollment, ROTH, vesting and eligible participants “safe harbor” matching contributions.
• The Company’s paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non‑exempt status, and sick days based on statutory requirements and/or exempt/non‑exempt status.
• The Company’s additional benefits include: education assistance and adoption assistance benefit programs.

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.