Salesforce & Amazon Connect Developer

TransUnion; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is seeking a motivated Senior Engineer to enhance their cloud-based contact center solutions. This remote role involves designing and implementing integrations using Amazon Connect and Salesforce, requiring expertise in various programming languages and AWS services. The ideal candidate will thrive in a collaborative environment, leading a team and mentoring junior developers while ensuring high-quality solutions. Join a forward-thinking company that values creativity and offers opportunities for personal and professional growth, making a significant impact on the future of customer engagement technology.

Qualifications

• 8+ years of experience in software development with strong programming skills.
• Proficiency in Salesforce and Amazon Connect solutions and integrations.

Responsibilities

• Design and implement innovative solutions using Amazon Connect and Salesforce.
• Collaborate with teams to translate business requirements into technical solutions.

Skills

JavaScript

Python

Node.js

Salesforce Service Cloud

Salesforce Lightning

Amazon Connect

AWS Lambda

AWS Terraform

API integration

Problem-solving

Education

Bachelor’s degree in computer science

Tools

Salesforce

AWS CLI

AWS SDK

CloudFormation

Job description

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

Senior Engineer – Amazon Connect/Salesforce

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities while discovering their genius.

What You'll Bring:

This role is for a motivated Senior Amazon Connect Developer to join our dynamic team. As a Senior Salesforce and Amazon Connect Developer, you will play a critical role in designing, developing, and implementing innovative solutions and integrations using Amazon Connect CCP, a cloud-based contact center service.

Impact You'll Make:

As a contributing member on one of our agile development teams, you will have both the accountability and freedom to build systems that are taking TransUnion to the next level. Success in this role requires a blend of skills in the following technology areas:

• Bachelor’s degree in computer science with 8+ years of experience
• Strong programming skills in languages such as JavaScript, Python, and Node.js.
• Proficiency with Salesforce Service Cloud, Sales Cloud, or Marketing Cloud.
• Hands-on Salesforce Lightning component LWC, apex programming language, Visualforce page, SOQL & SOSL, Unit Testing, API integration, Salesforce flows using advanced techniques, secure enterprise integration experience & best practices.
• Experience in Amazon Connect CTI Adapter for Salesforce, and building the WebRTC browser-based Contact Control Panel (CCP) within Salesforce.
• Experience in developing and implementing solutions using Amazon Connect.
• Overall AWS development/service experience including Lambda functions, S3, DynamoDB, API Gateway, Kinesis, Kendra, etc.
• Must have experience in designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging.
• Experience with AWS CLI and AWS SDK, writing Infrastructure as code using AWS Terraform, and CloudFormation.
• Experience in writing IAM Roles using AWS security best practices.
• Has experience in leading a development team and mentoring junior developers.
• Excellent problem-solving and troubleshooting abilities with a keen attention to detail.
• Effective communication skills, both written and verbal, to collaborate with clients and internal teams. Ability to translate customer business requirements into technical action and work with a development team to implement those requirements.
• Ability to work independently and with a group of engineers.
• Document systems, scripts, and applications, configuration and maintain and update documentation as required.

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title: Sr Consultant, Business Systems