Salesforce Administrator II

Articulate Global, LLC; United States; Remote; USD 79,000 - 118,000; Full time

Job summary

Articulate Global, LLC is seeking a Salesforce Administrator to enhance systems for improved customer service. In this fully distributed role, you will collaborate across departments while implementing scalable Salesforce solutions. The ideal candidate has robust Salesforce experience and excels in communication.

Qualifications

• 3+ years of Salesforce Administration experience
• Experience working in Scrum (Agile)

Responsibilities

• Implement Salesforce initiatives focusing on best practices
• Collaborate with teams on enhancements and system requirements
• Support production issue resolution and document work

Skills

Cross functional communication skills

Education

Salesforce Certified Administrator (ADM-201)

Job description

The Business Solutions team prides ourselves on providing teams the ability to service our customers easily. That is why we’re looking for a Salesforce Administrator who can help develop and enhance the systems that allow us to deliver value to our customers. You can’t wait to learn about Articulate’s business so that you can build tools and enhancements to remove friction from our business process.

Articulate is a fully distributed company that offers a high degree of autonomy. As part of our talented and driven Business Solutions team, you’ll work closely with an awesome group of marketing, sales, customer support, customer success, and finance people.

The ideal person for this job is a multi-talented Salesforce Administrator who thrives on helping the business. Your day-to-day responsibilities will include working with multiple teams within the company to identify issues, executing day-to-day configuration, support, maintenance, and improvement of our Salesforce platform.

Here’s a smattering of the tech you’ll be working with: Flow, SOQL, Sales Cloud, CPQ, Service Cloud, GearSet, BillingPlatform, GitHub, Workato and Marketo

What You'll Do:

• Implement Salesforce initiatives with a focus on utilizing Salesforce best practices and designing/building scalable solutions
• Collaborate on key enhancements with cross functional teams to determine business alignment, needs, and system requirements
• Work in a Scrum (Agile) environment through sprints by tracking progress/status and risks/constraints
• Support production issue resolution by applying critical thinking to understand root causes and considering both short and long term solutions to enable the business to self-serve and operate smoothly
• Thoroughly document work to enable troubleshooting, training, self-service, and supporting future efforts

What you Should Have:

• 3+ years of Salesforce Administration experience
• Cross functional communication skills
• Experience working in Scrum (Agile)
• Salesforce Certified Administrator (ADM-201)

Nice to Haves:

• Hands on experience working with Service Cloud
• Hands on experience working with Experience Cloud (Partner Portals)
• Salesforce Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, CPQ Specialist Certifications
• Experience writing basic SOQL queries
• Hands on experience with Omnistudio
• Experience leading projects from beginning to end

$79,100 - $118,000 a year

The pay range for this position is $79,100 to $118,000for all US locations. Articulate takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is also bonus eligible. Articulate also offers a robust suite of benefits, check outthe websitefor a full list.

The application window for this position is expected to close 90 days from the original posting date.

About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective.Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. AndRise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building ahuman-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world.Read more about our values here.

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [e-mail].

(For information about Articulate's privacy practices, please view ourPrivacy Notice)

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