Salesforce Administrator at Success Academy Charter Schools New York, NY

Success Academy Charter Schools; New York (NY); Ibrido; USD 110.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision coverage

403(b) retirement plan with match

Paid time off and holidays

Parental leave

Cellphone stipend

Commuter benefits

Descrizione del lavoro

Success Academy Charter Schools is seeking a Salesforce Administrator/Business Analyst to join the Enrollment Team in NYC. You will manage daily Salesforce configuration, reporting, and data hygiene to support scholar recruitment and enrollment initiatives.

You’ll train staff, build dashboards, and collaborate with Experience, Data and Analytics teams to surface insights and drive improvements. This hybrid role operates from the NYC Financial District office with selective remote work.

Competenze

• Deep understanding of Salesforce features including Sales, Service, and Marketing Clouds.
• 2+ years of business analysis experience in CRM projects or implementation.
• Strong data quality, governance, and validation rule experience.
• Excellent written and verbal communication across technical and non-technical stakeholders.
• Experience with agile methodologies and ability to manage multiple requests.

Mansioni

• Know Salesforce Enrollment data model and optimize data flow to downstream systems.
• Configure interfaces, fields, objects, record types, and page layouts.
• Create reports and dashboards to meet business needs.
• Implement data quality processes and validation rules.
• Import leads and contacts via Data Import Wizard and Data Loader; train staff.
• Produce data analyses to guide decisions and surface insights.
• Manage user access, roles, and permissions; support ongoing requirements.

Conoscenze

Salesforce knowledge

Business analysis

Communication

Data management

Problem solving

Project management

User acceptance testing

Agile / SCRUM

Strumenti

Salesforce

Data Loader

Data Import Wizard

CRM systems

Descrizione del lavoro

Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.

About the Role

Success Academy is seeking a Salesforce Administrator/Business Analyst to join the Enrollment Team. Reporting to the Enrollment Leader and working closely with a broad base of constituents at the Network, the Salesforce Administrator/Business Analyst will be an integral part of the team supporting SA’s innovative Salesforce Lottery application that drives new scholar acquisition and enrollment. The Salesforce Administrator/Business Analyst will be responsible for the day-to-day configuration, support, ad-hoc reporting, maintenance, and improvement of Success Academy’s application database. Reporting to the Enrollment Leader and working closely with customer experience, scholar acquisition, marketing, and enterprise data and analytics teams, the administrator will ensure Success Academy capitalizes on the benefits offered by Salesforce to support. This role is part administrator, part Salesforce analyst, and 100% dedicated to our mission.

Key Responsibilities

• Gain in-depth knowledge of the Enrollment data model in Salesforce with a focus on enhancing data flow, dependencies, and implications on downstream systems.
• Manage the user experience and set up of user interfaces, including fields, custom objects, record types, and page layouts.
• Create reports and dashboards in response to business needs.
• Implement processes to advance data quality & hygiene, including validation rules, assignment rules, duplicate entry checks, flows, snapshot reporting, etc.
• Import leads, contacts, and other data via Data Import Wizard and Data Loader
• Provide training and support to staff, create training materials.
• Identify data defects and create story-based cases for greater Technology team
• Review and test systems to ensure they support the ever changing business needs of the organization and produce quality data outputs.
• Provide data analysis to support data requirements and reporting.
• Collaborate with Customer Experience and ED&A teams to analyze data to determine if initiatives achieved anticipated outcomes, provide data analysis to assist and guide decision making and surface insights from data to drive continuous improvement
• Responsible for adding and managing new users, including monitoring user roles, profiles, and permissions.

Qualifications

• Salesforce Knowledge: Deep understanding of Salesforce features, functionality, and limitations, including Sales Cloud, Service Cloud, Marketing Cloud, etc. Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes. Extensive experience with Salesforce data management, including creating and updating fields, page layouts, custom objects, reports and dashboards to support business processes and needs
• Business Analysis Skills: Proficient in analyzing business processes and requirements, and translating them into technical solutions. Creative and analytical thinker with strong problem-solving skills.
• Communication: Excellent verbal and written communication skills to interact with technical and non-technical stakeholders. Exceptional verbal and written communication skills. Ability to communicate effectively at all levels of the organization. Excellent problem solving, documentation and communication skills. Sense of humor required.
• Data Management: Knowledge of data migration, data quality, and data governance in the context of Salesforce.
• Problem-Solving: Ability to troubleshoot issues, propose solutions, and optimize Salesforce for better performance. Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Project Management: Experience with agile methodologies and project management tools is a plus. Excellent project management skills and a positive attitude.
• Must have 2 years of previous business analyst experience developing detailed business & functional requirements, conducting User Acceptance Testing and end user training.
• Previous experience developing requirements for CRM projects or implementation.
• Previously responsible for point and click administration of mission-critical systems (ex, ERP, CRM, CMS, etc.).
• Previous education experience, specifically in the areas of focus.
• Previous CRM administration (Salesforce/MS Dynamics) experience preferred.
• Previous experience working in a SCRUM or agile environment is preferred.

Certifications (Recommended)

• Salesforce Administrator
• Salesforce Business Analyst Certification
• Salesforce Platform App Builder

Compensation, Benefits & Perks

At Success Academy, we invest boldly in our Network team with a comprehensive package designed to support your health, financial future, and overall well-being:

• Day-One Health & Wellness: Medical, dental, and vision coverage starting your first day (SA covers 82% of our core medical plan), plus a free One Medical membership and confidential mental health support via EAP/Talkspace.
• Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions, employer-paid life/disability insurance, and Public Service Loan Forgiveness (PSLF) eligibility.
• Time to Recharge: Generous paid time off, paid holidays, and paid parental leave.
• Perks & Stipends: A $50/month cellphone stipend ($600/year), pre-tax commuter benefits, backup family care, and performance-based earning incentives.

This is a hybrid position based in our NYC Financial District office, requiring on-site work Tuesday through Thursday and remote work on Monday and Friday.

Exact compensation may vary based on skills and experience. This position is not bonus eligible.

Compensation Range$110,000—$120,000 USD

Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds.

Compensation is competitive and commensurate with experience.

Success Academy offers a full benefits program and opportunities for professional growth.

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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.