Salesforce Administrator - AI-Driven Backlog & GTM Support

Abnormalsecurity; United States; On-site; USD 107,000 - 154,000; Full time

Job summary

Abnormal AI is seeking a Salesforce Administrator to own the day‑to‑day admin queue and backlog, using declarative tools to ship fast fixes and support cross‑functional GTM teams.

You will work with Marketing Operations, building flows, validation rules, page layouts, reports and dashboards, and escalate complex requests to specialists. AI-assisted tooling will speed up documentation and ensure reliable end‑user guidance.

Qualifications

• 2–4 years of hands‑on Salesforce Administration experience in a production, multi‑user org.
• Salesforce Administrator certification required
• Strong declarative configuration skills: Flow, validation rules, permission sets, page layouts, record types, and reports/dashboards
• Demonstrated ability to work a high‑volume ticket queue: prioritization, resolution, and clear communication with non‑technical requesters
• Experience supporting Sales and/or Marketing Operations stakeholders in Salesforce (campaign infrastructure, routing, lead/contact management)
• Ability to scope and estimate work and communicate realistic timelines to requesters

Responsibilities

• Work the Salesforce administrative ticket queue and backlog end to end: scope complexity, prioritize, and ship resolutions for Sales Ops and cross-functional GTM stakeholders.
• Serve as the dedicated Salesforce point of contact for top of funnel workstreams, supporting needs like campaign infrastructure and lead/contact routing and personalization.
• Build and maintain declarative solutions using clicks-not-code: Flow, validation rules, page layouts, record types, permission sets, and reports/dashboards.
• Provide fast, accurate day-to-day Salesforce support to end users across the GTM org.
• Use and evolve AI‑assisted tooling to speed up requirements gathering and solution design, and to keep documentation and end‑user guides current.
• Escalate requests that require custom development, platform security changes, or integration work to the appropriate specialist.
• Monitor and report on backlog health — ticket volume, aging, and throughput — flagging capacity risk before it becomes a bottleneck.

Skills

Salesforce Administration

Flow

Validation rules

Page layouts

Reports & dashboards

Ticket queue management

Sales/Marketing Ops support

Salesforce Administrator certification

Education

Bachelor's degree or equivalent

Tools

Salesforce CPQ

AI tooling familiarity

Job description

Abnormal AI is seeking a Salesforce Administrator to own the day‑to‑day admin queue and backlog, using declarative tools to ship fast fixes and support cross‑functional GTM teams.

You will work with Marketing Operations, building flows, validation rules, page layouts, reports and dashboards, and escalate complex requests to specialists. AI-assisted tooling will speed up documentation and ensure reliable end‑user guidance.