Salesforce Administrator

Samsung Electronics; Plano (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Tuition Assistance

Paid Time Off

Employee Purchase Program

Life Insurance

Wellness Incentives

Job summary

Samsung Electronics America, Inc. is seeking a detail‑oriented Salesforce Administrator to own the Salesforce platform, ensuring optimal operation and value across the organization.

You will partner with business stakeholders, sales teams and technical groups to configure, maintain, and enhance the CRM environment. In this role you will govern security, data quality, and governance standards while driving automation with a cross-functional team.

Qualifications

• Hands-on Salesforce administration experience and platform governance.
• Experience with data migration, data quality, and security standards.
• Collaboration with developers and business stakeholders on automation builds.

Responsibilities

• Own day-to-day Salesforce administration including objects, fields, and layouts.
• Develop and enforce CRM policies, governance, and data privacy standards.
• Manage security, sharing rules, and access controls for data protection.
• Collaborate with external Salesforce developers on workflows and automation.
• Oversee user lifecycle and provide platform training to users.

Skills

CRM administration

Data governance

Process improvement

Education

Bachelor’s degree (B.A. or B.S.)

Tools

Salesforce

Data Loader

Data Import Wizard

Agentforce

Job description

Position Summary

This role is not eligible for immigration sponsorship.

Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

Role Overview

We are looking for a skilled and detail-oriented Salesforce Administrator to join our team. In this role, you will be the go-to expert for our Salesforce platform, ensuring it operates efficiently and delivers value across the organization. You will work closely with business stakeholders, sales teams, and technical teams to configure, maintain, and continuously improve our Salesforce environment.

This is a critical role that sits at the intersection of technology and business operations, enabling teams to work smarter through automation, clean data, and well-governed CRM processes.

Essential Duties

• Own the day-to-day administration of the Salesforce platform, including creating and customizing objects, fields, and page layouts based on business requirements, as well as resolving submitted support cases in a timely manner
• Develop, document, and enforce CRM policies, standards, and best practices, conducting regular audits to ensure compliance with governance standards and data privacy regulations
• Manage field-level security, sharing rules, and access controls to protect sensitive business and customer data
• Partner with an external Salesforce developer to design and build automated workflows and Flows, and other process automations to reduce manual effort and improve productivity
• Manage the full user lifecycle, including creating and deactivating user accounts when employees join or leave the company, and assigning and adjusting profiles, roles, and permission sets based on job functions
• Conduct periodic user access reviews and provide Salesforce training to guide users on platform best practices and functionality
• Implement and manage data quality standards, including setting up validation rules to prevent incomplete or incorrect data, performing regular duplicate reports, and merging duplicate accounts based on user requests
• Execute data import and migration processes using tools such as Data Loader or Data Import Wizard
• Build and maintain Salesforce reports and dashboards to support sales representatives with actionable insights and performance tracking
• Administer and configure Salesforce Agentforce in collaboration with the Process Innovations team, defining agent actions and topics to control what the AI agent can do within the system, while driving adoption and encouraging users to utilize Agentforce across the organization
• undefined

Certifications & Experience Required

• Salesforce Certified Administrator (ADM 201) — Essential/Required
• Salesforce Certified Advanced Administrator — Strongly Preferred
• Salesforce Certified Platform App Builder — Preferred
• Salesforce AI Associate or Agentforce Specialist — Beneficial given the Agentforce duties
• Experience working within agoverned Salesforce orgwith established security and data standards
• Exposure todata migration projectsand working with large datasets
• Experience collaborating withdevelopers or technical partnerson automation builds
• Prior experience withuser training or change managementis a plus

Skills and Qualifications

Qualification Requirements

• Bachelor’s degree (B.A. or B.S.)
• 2+ yearsof hands-on Salesforce administration experience (preferably in a Sales Cloud environment)

Samsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

#LI-JB1

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including:

• Medical
• Dental
• Vision
• Life Insurance
• 401(k)
• Employee Purchase Program
• Tuition Assistance (after 12 months)
• Paid Time Off
• Student Loan Program (after 12 months)
• Wellness Incentives
• many more

In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.