Salesforce Administrator

Unified Women’s Healthcare; Orlando (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading healthcare organization is seeking a detail-oriented Salesforce Administrator to enhance its Salesforce platform. This role involves maintenance, user support, and configuration across multiple Salesforce products. Ideal candidates will have a minimum of 2 years of Salesforce administration experience and hold relevant certifications.

Qualifications

• Minimum 2 years of hands-on Salesforce administration experience required.
• Experience in Service Cloud is essential.
• Preferred: Experience with third-party Salesforce integrations.

Responsibilities

• Perform daily administrative tasks such as user access management and report creation.
• Document change requests and collaborate with stakeholders for solutions.
• Support full development lifecycle, including deployments and testing.

Skills

User access management

Report and dashboard creation

System maintenance

Collaboration

Data hygiene

Education

Salesforce Administrator Certification

Platform App Builder Certification

Job description

Overview

We are seeking a detail-oriented and proactiveSalesforce Administratorto support and enhance our Salesforce platform. This role is responsible for day-to-day system maintenance, user support, and configuration updates across multiple Salesforce products, including Service Cloud, Health Cloud, Experience Cloud, and Sales Cloud. Experience with Marketing Cloud is a plus.

Responsibilities

• Perform daily administrative tasks such as user access management, report and dashboard creation, case triage, and end-user support.
• Document change requests and collaborate with stakeholders to plan and deliver solutions.
• Implement and enhance declarative configurations based on business requirements.
• Adhere to established change management policies and procedures.
• Optimize backend processes, including converting legacy automation to Flow, retiring outdated automations, and maintaining data hygiene.
• Support the full development lifecycle, including deployments, validations, testing, peer reviews, and sprint planning.
• Maintain and implement Salesforce-based solutions across multiple products.
• Participate in meetings and perform related administrative duties as needed.

Qualifications

• Minimum 2 years of hands-on Salesforce administration experience (required)
• Salesforce Administrator Certification (required)
• Service Cloud experience (required)
• Platform App Builder Certification (preferred)
• Experience with third-party Salesforce integrations (e.g., e-signature, document generation, survey tools) (preferred)
• Previous experience in the healthcare industry (preferred)