Salesforce Administrator

Client Resources, Inc.; Omaha (NE); On-site; USD 85,000 - 110,000; Full time

Job summary

Client Resources, Inc. is seeking a Salesforce Administrator to manage designated systems and infrastructure in Omaha. The role requires Salesforce Admin and/or Platform Developer certifications and 3+ years in IT, with 1-3 years of Salesforce experience.

You will collaborate with stakeholders, implement enhancements, develop reports and dashboards, and ensure reliability through ongoing testing and maintenance. On-site position with 24/7 incident readiness and vendor collaboration.

Qualifications

• Salesforce Admin and/or Platform Developer certifications required.
• Bachelor’s Degree in MIS, CS or related field or equivalent experience.
• 3+ years in an information technology environment.
• 1-3 years of Salesforce experience.
• Experience with third-party vendors and vendor-hosted/on-premise solutions.
• Experience in an Agile Scrum environment.
• Strong stakeholder analysis and consultative approach.
• Excellent written and verbal communication; ability to document and train users.
• MS Office proficiency; ability to multi-task and meet deadlines.
• Knowledge of cost/benefit analysis.

Responsibilities

• Maintain, install and configure system applications and infrastructure.
• Monitor, patch and deploy changes to applications.
• Test application functions and upgrades.
• Ensure performance, reliability, and maintenance of assigned applications.
• Collaborate with capability owners, business units, and vendors.
• Develop and maintain reports and dashboards.
• Respond to data needs and requests; provide analytics.
• Educate end users and promote process improvements.
• Participate in agile ceremonies and projects.
• Adhere to applicable bank policies and regulatory requirements.

Skills

Salesforce Admin

Platform Developer

Agile Scrum

Consultative approach

Interpersonal skills

Written and verbal communication

Problem solving

Microsoft Office

Multitasking

Cost/benefit analysis

Education

Bachelor's degree in MIS/CS or related field

Equivalent years of experience

Tools

Splunk

Dynatrace

Datadog

nCino

Job description

Summary Of The Job

The Salesforce Administrator is responsible for the end-to-end management of designated systems applications and their supporting infrastructure. This role combines technical expertise with business acumen to ensure optimal system performance, reliability, and continuous improvement. The specialist works collaboratively with stakeholders to implement enhancements, provide technical support, and develop reporting solutions that meet business objectives.

About This Role

Candidates must have Salesforce Admin and/or Platform Developer certified. This role is onsite in Omaha.

• Maintain, install and, configure system application and supporting infrastructure to meet business objectives
• Monitor, patch and deploy changes on the application and supporting infrastructure
• Testing application functions and upgrades
• Performance, reliability, and maintenance of assigned application(s) including completion of upgrades and implementations
• Work closely with capability owners, business units, and third-party vendors to support system enhancements
• Provide input into the application roadmap for further improvement and development
• Analyze new data requests and create recommendations for the development of new system reports / dashboards
• Seek opportunities to learn, automate, document, share, educate, and improve Enterprise processes and systems
• Provides metrics and other documentation to support analysis and findings
• Designs, develops, and maintains reports
• Coordinate, track and respond to data needs and requests from business unit
• Enhance end users’ knowledge, understanding and competency with assigned application(s)
• Identify, develop and recommend training opportunities that meet and support end user needs
• Participate in assigned team projects and agile ceremonies
• Understand and comply with bank policy, laws, regulations as applicable to your job duties
• Maintain up to date knowledge on application training and certifications
• 24/7 critical incident response is required

Required

The Ideal Candidate for This Role

• Salesforce Admin and/or Platform Developer certified
• Bachelor’s Degree in Management Information Systems, Computer Science or other technology related field or equivalent years of experience
• 3+ years of experience in information technology environment
• 1-3 years of Salesforce experience
• Experience working with third-party vendors (vendor hosted and on premise)
• Experience working in an Agile Scrum environment
• Demonstrate a consultative approach with the ability to analyze stakeholder’s needs
• Strong interpersonal skills, including the ability to build collaborative relationships, listen and actively contribute to discussions
• Good written and verbal communication, including technical writing skills
• Demonstrate problem solving and analytical skills in order to debug and troubleshoot issues
• General knowledge of Microsoft Office products
• Ability to multi-task while adhering to multiple timetables of completion
• Ability to conduct cost/benefit analysis

Desired

• nCino support, configuration, and maintenance experience
• Understanding of banking Commercial lending process or other LOS applications
• Experience with monitoring tools (i.e. Splunk, Dynatrace, Datadog)

Candidates must possess unrestricted work authorization and not require future sponsorship.