Salesforce Admin (Remote) – Service Desk Operations

Experian; United (PA); Remote; USD 89,000 - 156,000; Full time

Job summary

A global data and technology company is seeking a Salesforce Admin to support their Partner Solutions platform. This role involves diagnosing complex software issues, developing SQL queries, and ensuring excellent customer service in a remote environment. Candidates should have a Bachelor's degree in Computer Science and Salesforce Admin Certification, along with at least 3 years of experience in technical support. The position offers a competitive compensation package and flexible work arrangements.

Benefits

Great compensation package and bonus plan

Core benefits including medical, dental, vision, and matching 401K

Flexible work environment

Flexible time off including vacation and 12 paid holidays

Qualifications

• 3+ years of development or technical support experience.
• Salesforce Admin Certification required.
• Experience troubleshooting login problems and permission errors.

Responsibilities

• Research and diagnose complex software issues raised by clients.
• Develop and implement SQL queries for issue investigations.
• Document technical instructions for future reference.

Skills

Salesforce Administration

SQL

MuleSoft

API Integration

Troubleshooting

Data Analysis

Education

Bachelor's Degree in Computer Science or related field

Tools

Salesforce

ServiceNow

DataDog

Splunk

Amazon Cloud Technologies

Job description

Salesforce Admin (Remote) – Service Desk Operations

• Full-time
• Employee Status: Regular
• Role Type: Home
• Job Posting - Salary Range: $89,865 - $155,767
• Department: Customer Service
• Schedule: Full Time

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Reporting to the Senior Manager, Application Support, you will support our Partner Solutions client/member platform and associated services and systems, provide excellent customer service, and help resolve customer application issues.

Responsibilities

• You will research, diagnose complex software issues raised by clients/members
• Assessment alert/exception conditions raised by our Operations teams.
• You will develop, test, and then implement SQL queries to aid in the investigation and analysis of issues
• Examine error logs and database content to determine the cause of a problem
• You will document and implement workaround solutions wherever possible
• Document steps to reproduce issue for internal and external resources
• Document processes, procedures, and technical instructions for future reference

Qualifications

• Bachelor's Degree in Computer Science or related field
• 3+ years of development or technical support experience
• Experience with Salesforce including Tier 2 support for Salesforce related issues.
• Resolve login problems, permission errors, and data access issues. Salesforce Admin Certification
• Experience with MuleSoft including Investigating and resolving complex integration issues across systems connected with MuleSoft.
• Analyze logs and error messages from Anypoint Runtime Manager and external monitoring tools (e.g., Splunk, Datadog)
• Experience supporting sites using API and SDK integration
• You can work with DataDog and Splunk to analyze log data and trouble shoot issues
• You can troubleshooting and implementing Web technologies
• You have worked with Amazon cloud technologies
• You have knowledge of programming and software development concepts
• Demonstrated experience approaching a problem from different angles, analyzing pros and cons of different solutions capabilities with customers
• You can handle on-call activities
• You have ServiceNow ITSM experience

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

At Experian, our people and culture set us apart. We're committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what matters. Our people-first approach has earned us global recognition: World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.

Want to see what life at Experian is really like? Explore Experian Life on social or visit our Careers Site.