Salesclerk - Fishing

Witt/Kieffer; Ashland (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

A regional sporting goods retailer in Virginia is seeking a Salesclerk for its Fishing Department. The role emphasizes creating positive shopping experiences by providing excellent customer service, guiding customers to desired merchandise, and maximizing sales opportunities. Candidates should have a high school diploma and preferably some retail sales experience. This position requires the ability to handle physical merchandise and maintain an organized display. Flexible scheduling is essential to meet business needs.

Qualifications

• Knowledge of basic loss prevention techniques.
• Ability to use multi-line phone system.
• Prior retail sales experience preferred.

Responsibilities

• Provide outstanding customer service by greeting and acknowledging customers.
• Maximize sales opportunities through effective merchandise presentation.
• Resolve customer concerns respectfully.
• Process POS transactions and handle returns, exchanges, and discounts.
• Keep the display neat and merchandise organized.
• Maintain up-to-date knowledge of store layout and stock locations.
• Support loss prevention through attentive observation.

Skills

Customer service

Sales

Communication

Basic math skills

Loss prevention knowledge

Education

High school diploma or GED

Tools

POS register system

Job description

About the Organization

Green Top is the only independent multichannel sporting goods retailer in the Mid-Atlantic that has in-store Field Experts curating its product assortment and providing a consultative sales experience to sportsmen and families preparing for outdoor experiences. Green Top can fully outfit outdoor enthusiasts of all levels who need the service and the selection to prepare for their outdoor sporting pursuits, taking them from in-store to in-field with confidence, safety and inspiration. Green Top accomplishes this through its knowledgeable staff, expertly curated brands and creating a hands-on shopping experience. Our staff knows what the outdoor enthusiast needs because they take the product home at night.

Description

Position Title: Salesclerk - Fishing

Reports To: Department Manager

Job Summary

The primary responsibility of the Salesclerk is to create for the customer with a positive shopping experience through welcoming greeting, sharing of relevant knowledge and experience, and effective presentation of merchandise.

Essential Duties

• Ensures that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging every customer in a positive, personable manner
• Works with the Fishing Department Manager to execute opportunities to build Green Top's fishing business
• Interacts with the public that encourages greater participation in fishing and support of Green Top
• Guides customers to desired merchandise or connects them to more knowledgeable co-workers
• Maximizes opportunities to sell related merchandise
• Handles customer purchases, returns, exchanges, merchandise credits, check authorizations, rain checks and discretion discounts (for example, price matches and employee sales)
• Completes all POS transactions according to company policies and procedures
• Completes all required paperwork in a neat, careful and timely manner
• Resolves customer concerns in manner that respects customer while following accepted operating guidelines
• Stamps, marks, tags or otherwise assigns price to merchandise
• Maintains orderly display of merchandise on shelves, end caps, counters and other areas
• Maintains up-to-date knowledge of store layout and merchandise locations
• Supports company's loss control efforts through diligent observation of customer behavior and purchases
• Keeps assigned area clean and neat
• Performs other duties as required or directed

Essential Physical Requirements

• Ability to move or handle merchandise and supplies weighing 0-50 pounds
• Ability to stoop, bend, reach, push, pull and move merchandise as necessary
• Ability to hear pages, telephone conversations and general announcements
• Ability to move around the store as necessary to assist customers
• Ability to recognize and identify merchandise and read necessary reports
• Ability to work a varied schedule as business conditions dictate
• Ability to stand an entire work shift
• Ability to handle bait (Fishing Section)

Knowledge, Skills & Abilities

• Knowledge of basic loss prevention techniques
• Basic math skills: adding, subtracting, multiplying, dividing
• High degree of situational awareness
• Ability to use multi-line phone system
• Ability to make change without register assistance
• Ability to communicate verbally and in writing using English language
• Ability to establish appropriate priorities while multi-tasking
• Ability to analyze problems and apply sound solutions
• Ability to efficiently and accurately access, input, modify and print information through POS register system
• Ability to communicate and work effectively with co-workers and customers
• Ability to retain company and customer information in confidence
• Ability to process stress in a positive manner

Qualifications

• High school diploma or GED
• Applicable experience with products similar to those in the department
• Prior retail sales experience (preferred)

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.