Sales Trainer

Jobtailor; Arizona; On-site; USD 55,000 - 90,000; Full time

Job summary

Jobtailor in Arizona is seeking an experienced Sales Trainer to coach agents in product positioning, objection handling, call control, and successful sales conversion. You will lead live call demonstrations, trainee shadowing, and guided practice sessions to demonstrate customer engagement standards and prepare trainees for independent performance.

You will coach on tone, pacing, confidence, and sales presence to handle complex conversations professionally, while monitoring activity to identify

Qualifications

• High school diploma required; additional education preferred.
• Active Property & Casualty or Personal Lines license.
• Experience delivering live call coaching, shadowing, or new-hire training.
• Minimum five years in sales within a call-center environment, preferably insurance sales.
• Excellent verbal and written communication; ability to give constructive feedback.

Responsibilities

• Provide sales training and coaching to strengthen product positioning and call handling.
• Lead live call demonstrations, trainee shadowing, and guided practice sessions.
• Coach on tone, pacing, confidence, and sales presence for complex conversations.
• Monitor call activity and quality results to identify skill gaps and target coaching.
• Develop standardized sales techniques and objection-handling frameworks.
• Partner with Training teams, Team Leads, and Supervisors to drive performance.
• Continuously improve training delivery and trainee readiness.
• Perform other duties as assigned.

Skills

Sales training

Call center experience

Verbal and written communication

Coaching and feedback

Positive, patient coaching

Education

High school diploma

Additional education preferred

Job description

• Provide sales training and coaching to strengthen product positioning, objection handling, call control, and successful sales conversion.
• Lead live call demonstrations, trainee shadowing, and guided practice sessions to demonstrate customer engagement standards and prepare trainees for independent performance.
• Coach representatives on tone, pacing, confidence, and sales presence to help them manage complex customer conversations with professionalism.
• Monitor call activity, performance metrics, and quality results to identify skill gaps and deliver targeted coaching in sales techniques, underwriting knowledge, procedures, and soft skills.
• Develop, refine, and standardize sales techniques including rapport‑building, needs discovery, assumptive closing, and value‑based selling.
• Create and refine call guidelines and objection‑handling frameworks that provide clear, compliant, and effective guidance for common sales scenarios.
• Partner with the Training team, Team Leads, and Supervisors to communicate performance trends, escalate improvement opportunities, and support consistent training outcomes.
• Continuously improve training delivery, classroom facilitation, and coaching methods to increase trainee readiness, consistency, and long‑term performance.
• Model high energy, positivity, patience, and encouragement while supporting representatives through the learning process.
• Perform other duties as assigned.

Requirements

• High school diploma, equivalent required; additional education preferred.
• Active Property & Casualty or Personal Lines insurance license.
• Experience delivering live call coaching, call shadowing, quality feedback, or new hire training.
• Minimum of five years of sales experience in a call center environment, preferably in insurance sales.
• Excellent verbal and written communication skills, including the ability to explain concepts clearly and provide constructive feedback.

Core Competencies

Demonstrates expertise in sales training and coaching, focusing on effective communication, objection handling, and performance monitoring. Proficient in developing standardized sales techniques and delivering impactful training sessions to enhance team performance.

Certifications & Qualifications

• Active Property & Casualty Insurance License.

Industry Keywords

• Insurance Sales
• Call Center Environment
• Customer Engagement
• Trainee Readiness
• Sales Conversion