Sales Team Lead (PT) - Knoxville

Palmetto Moon; Knoxville (TN); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a dedicated Sales Team Lead to support their growing retail operations. This role involves driving sales, ensuring outstanding customer service, and providing leadership to the team. You'll engage with customers, train team members, and maintain visual merchandising standards. If you have a passion for retail and a knack for motivating others, this part-time position offers an exciting opportunity to make a significant impact in a vibrant environment. Join a team that values customer satisfaction and teamwork, and help shape the future of a beloved Southern lifestyle brand.

Qualifications

• Previous retail or sales experience is essential.
• Strong leadership and delegation skills are required.

Responsibilities

• Assist in achieving sales goals through effective leadership.
• Provide exceptional service by engaging with customers.

Skills

Retail Experience

Leadership Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Tools

POS Systems

Job description

Join to apply for the Sales Team Lead (PT) - Knoxville role at Palmetto Moon

Palmetto Moon is a rapidly growing specialty retailer focusing on apparel, accessories, home goods, and gifts that celebrate the Southern lifestyle. Known for outstanding customer service and a premium product selection, stores feature a wide range of affordable gifts, collegiate gear, and lifestyle brands such as Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals, and more.

Position Title: SALES TEAM LEAD

Role Summary

A Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. This role provides leadership, guidance, and operational support to the team daily.

Duties and Responsibilities

1. Sales Performance
   • Assist in achieving sales goals through effective leadership.
   • Perform Manager on Duty (MOD) shifts to monitor and motivate the team.
   • Participate in sales activities such as customer engagement and product knowledge learning.
2. Customer Service
   • Provide exceptional service by engaging with customers, answering inquiries, and resolving issues.
   • Train and coach team members to meet customer service standards.
   • Handle customer complaints professionally and promptly.
3. Team Leadership
   • Hold team accountable for performance expectations.
   • Motivate the team to meet sales targets and deliver excellent service.
   • Adjust team priorities as needed to meet goals.
   • Provide on-the-spot coaching and communicate employee concerns timely.
4. Product Knowledge & Visual Merchandising
   • Stay updated on key sales items and product features.
   • Train team members on merchandise features and selling techniques.
   • Ensure merchandise displays adhere to visual standards.
5. Departments of Responsibilities
   • Understand and execute shared responsibilities and department duties.
   • Be flexible to perform or change departments based on business needs.
6. General Leadership Responsibilities
   • Ensure adherence to company policies and appropriate behavior.
   • Promote workplace safety and respond to accidents or emergencies.
   • Perform opening/closing procedures accurately, including deposits and store security.
   • Ensure compliance with laws and safety standards.
7. Required Skills and Abilities
   • Previous retail or sales experience.
   • Leadership and delegation skills.
   • Proactive, confident, with strong communication skills.
   • Decision-making and problem-solving skills, especially in customer service.
   • Ability to learn POS systems and interpret reports.
8. Physical Requirements
   • Ability to stand for extended periods, bend, twist, and lift up to 50 lbs.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Part-time
• Job Function: Sales and Business Development
• Industry: Retail