Sales Team Lead (FT) - Chattanooga

Palmetto Moon; Chattanooga (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a rapidly growing specialty retailer that celebrates the Southern lifestyle! As a Sales Team Lead, you will support the Store Sales Manager in driving sales and ensuring exceptional customer service. This role offers a unique opportunity to lead a team, engage with customers, and contribute to a vibrant retail environment. You'll be at the forefront of creating memorable shopping experiences while motivating your team to exceed sales goals. If you're passionate about retail and ready to take your leadership skills to the next level, this position is perfect for you!

Qualifications

• Experience in retail or sales is essential for this role.
• Strong leadership and delegation skills are necessary.

Responsibilities

• Assist in achieving sales goals and motivate the team.
• Provide exceptional customer service and handle complaints.

Skills

Retail or sales experience

Leadership and delegation skills

Effective communication skills

Decision-making and problem-solving skills

Ability to learn POS systems

Job description

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Palmetto Moon is a rapidly growing specialty retailer offering apparel, accessories, home goods, and gifts that celebrate the Southern lifestyle. The company emphasizes relentless customer service and a premium product assortment, including collegiate gear and lifestyle brands such as Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals, and more.

Position Title: SALES TEAM LEAD

Role Summary

A Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service. This role provides leadership, guidance, and operational support to the team, focusing on day-to-day sales results and shared responsibilities.

Duties and Responsibilities

1. Sales Performance

• Assist in achieving sales goals through effective leadership
• Perform Manager on Duty (MOD) shifts to monitor and motivate the team
• Participate in sales-driving activities like customer engagement and product knowledge learning

Customer Service

• Provide exceptional service, address inquiries, and resolve issues
• Train team members to deliver high-quality customer service
• Handle customer complaints professionally and promptly

Team Leadership

• Hold team accountable for performance expectations
• Motivate and inspire the team to meet sales and service goals
• Adjust team priorities as needed and provide on-the-spot coaching
• Communicate employee concerns to leadership

Product Knowledge & Visual Merchandising

• Stay updated on key sales items and product features
• Train team on merchandise features and selling techniques
• Ensure visual displays meet standards and guidelines

Department Responsibilities

• Understand and execute shared responsibilities
• Be flexible to perform or shift departments based on business needs

General Leadership Responsibilities

• Adhere to company policies and address behavior appropriately
• Promote workplace safety and adhere to emergency procedures
• Perform opening/closing procedures accurately
• Ensure compliance with laws and safety standards

Required Skills and Abilities

• Retail or sales experience
• Leadership and delegation skills
• Proactive, confident, and adaptable
• Effective communication skills
• Decision-making and problem-solving skills
• Ability to learn POS systems and analyze reports

Physical Requirements

• Ability to stand for extended periods, bend, twist, and lift up to 50 lbs.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Sales and Business Development

Industries

• Retail