Sales Team Lead (FT) - Bluegrass

Palmetto Moon LLC; Kentucky; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in specialty retail is seeking a Sales Team Lead to enhance customer service and drive sales. This role is pivotal in supporting the Store Sales Manager, providing leadership, and ensuring operational excellence. As a Sales Team Lead, you will engage with customers, motivate your team, and uphold company standards while fostering a dynamic and rewarding shopping experience. If you thrive in a fast-paced environment and are passionate about retail, this opportunity is perfect for you to make a significant impact.

Qualifications

• Experience in retail or sales with proven leadership skills.
• Strong verbal communication and problem-solving abilities.

Responsibilities

• Support Store Sales Manager in driving sales and customer service.
• Lead team during Manager on Duty shifts and ensure accountability.

Skills

Retail experience

Leadership skills

Customer service

Communication skills

Problem-solving

Multi-tasking

Job description

Job Details

Job Location: Bluegrass 045 - Simpsonville, KY

Position Type: Full Time

Salary Range: Undisclosed

Description

Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon’s focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.

Position Title: SALES TEAM LEAD

ROLE SUMMARY:

A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.

All Sales Team Leads, regardless of specified or assigned Departments of Responsibility, will be accountable for supporting a set of Shared Responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results.

Duties/Responsibilities:

1. Sales Performance
   • Assist Store Sales Manager in achieving sales goals and objectives through effective leadership.
   • Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team.
   • Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.).
2. Customer Service
   • Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues.
   • Train and coach team to offer expected level of customer service in order to drive sale performance.
   • Handle customer complaints professionally, striving to resolve them promptly and satisfactorily.
3. Team Leadership
   • Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts.
   • Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives.
   • Adjust team priorities to meet goals and company/store initiatives.
   • Offer on the spot coaching to team members in order to correct actions or offer training.
   • Communicate employee concerns to the appropriate leadership within a timely manner.
4. Product Knowledge & Visual Merchandising
   • Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.
   • Train team members on merchandise features and selling techniques.
   • Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.
5. Departments of Responsibilities
   • Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility.
   • Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development.

General Leadership Responsibilities

• Hold self and team to company policies, appropriately addressing behavior according to specific role.
• Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.
• Perform opening/closing procedures, including accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.
• Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more.

Qualifications

• Required Skills/Abilities
• Previous experience in a retail or sales environment.
• Shown leadership and delegation skills along with proven ability to hold team members accountable.
• Confident, proactive and willingness to take on workplace challenges.
• Ability to multi-task and change priorities as necessary.
• Strong verbal communication, and the ability to convey important information clearly and effectively.
• Quick decision-making and problem-solving abilities, specifically in terms of customer service.
• Ability to read key reporting and learn company POS system with standard training.
• Physical Requirements
• Ability to bend, twist, stoop, stand for extended periods of time.
• Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations.