Sales Tax Associate I - US

TD SYNNEX North America; Clearwater (FL); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Elective Benefits

Career Development

Well-Being Programs

DEI Initiatives

Global Onboarding

Community Involvement

Job summary

TD SYNNEX North America is seeking a Tax Operations Specialist in Clearwater, FL. The role supports our finance tax team by processing customer tax documents, resolving certificate issues, and preparing for audits, with a focus on accuracy and compliance.

The successful candidate will have a High School diploma (Associate degree preferred), strong data analysis, and excellent communication skills; SAP experience is a plus. Hybrid work schedule in Clearwater with flexible hours is offered.

Qualifications

• High School diploma/GED required; Associate degree in business or related field preferred.
• Ability to diplomatically handle calls/correspondence for Management and build effective working relationships.
• Proficiency in analyzing data, resolving complex issues, and maintaining confidentiality of sensitive information.
• Strong communication skills and assertiveness, capable of expressing ideas clearly.

Responsibilities

• Facilitate and expedite customer tax documentation processing to ensure compliance with State regulations and reduce tax liability for TD SYNNEX.
• Initiate internal and external customer contact to resolve tax certificate issues and educate customers on TD SYNNEX viewpoints.
• Document account contacts and maintain tax documentation for State Audit support; assist with Audit preparation.
• Review customer information and tax documents for new account setups in SAP to support audits.
• Respond to and resolve resale tax certificate issues with professional customer interactions.
• Monitor orders and accounts on hold, guiding customers on resolution options.
• Collaborate with Sales to reach mutually beneficial solutions while complying with State guidelines.
• Analyze tax documentation for existing customers to expedite corrections and support audits.

Skills

Data analysis

Tax documentation

Communication

Confidentiality

Customer service

Problem solving

Education

Associate degree in business or related field

High School diploma/GED

Tools

SAP

Job description

About The Role

Join our impactful and analytical Tax team! Our Finance department comprises experts in accounting, tax, credit, analysis, and more, playing an integral role in the success of our business by supporting our vendors, customers, and internal co-workers.

What You’ll Do

• Facilitate and expedite customer tax documentation processing to ensure compliance with various State regulatory agencies and reduce potential Tax liability for TD SYNNEX Corporation.
• Initiate internal and external customer contact to resolve tax certificate issues, educating customers professionally on TD SYNNEX viewpoints regarding tax matters.
• Assume responsibility for proper documentation of account contacts, maintaining tax documentation for State Audit support, and assisting Tax Department Management with Audit preparation.
• Review customer information and tax documents for new account setups in SAP, ensuring accuracy and detail to support future audits.
• Independently respond to and resolve resale tax certificate issues, maintaining courteous and professional interactions with customers.
• Monitor customer orders and accounts on hold, educating customers on problem issues and instructing on resolution options.
• Collaborate with Sales team members to reach mutually beneficial solutions and maintain flexibility in working with State compliance guidelines.
• Analyze tax documentation for existing customers to expedite correction/update of records and support Tax Accountant with special projects and Audit research.

What We’re Looking For

• High School diploma/GED required; Associate degree in business or related field preferred.
• Ability to diplomatically handle calls/correspondence for Management and build effective working relationships with others.
• Proficiency in analyzing data, resolving complex issues, and adapting to change while maintaining confidentiality of sensitive information.
• Strong communication skills and assertiveness, capable of expressing ideas clearly and conveying necessary information.
• Demonstrated ability to think strategically and tactically, executing instructions with attention to detail and accuracy.
• Proficient in using computer applications at an intermediate level, including spreadsheets, word processors, and databases.
• Customer service experience preferred, with the ability to negotiate skillfully, promote ideas persuasively, and provide timely service when addressing customer questions and concerns.
• Strong organizational and time management skills, able to handle special assignments and drive tasks to completion.

Work Conditions

• Hybrid: three days onsite in Clearwater FL office (Tues-Thurs); two days remote (Mon and Fri).
• Core business hours are flexible between 7:00 a.m.-6:00 p.m. EST, aligned with team needs.
• No travel required.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

As part of our recruitment process, TD SYNNEX uses artificial intelligence (AI), including an AI-supported phone screening, to assist in evaluating candidates. AI tools help inform the recruiting process, but all hiring decisions are made by our Talent Acquisition and hiring teams.

TD SYNNEX is an E-Verify company