Sales Systems Administrator

Hyatt Regency; Clearwater (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement

Job summary

Hyatt Regency Clearwater Beach Resort & Spa seeks a Sales Systems Administrator to support the Sales & Events team with administering sales systems, managing group inventory, and overseeing reservations. You will act as a bridge among Sales, Events, Front Office, Reservations, and Revenue Management to ensure accurate setup, maintenance, and execution of group and guest room blocks.

The ideal candidate is highly organized, detail-oriented, analytical, and thrives in a fast-paced hospitality

Qualifications

• Previous hotel experience required; Front Office, Reservations, Sales, Catering, or Revenue Management experience strongly preferred.
• Experience working with hotel property management systems and sales platforms preferred.
• Strong understanding of hotel room inventory, group reservations, and room block management.
• Exceptional attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Word and PowerPoint.
• Excellent verbal and written communication skills.
• Ability to work independently while maintaining strong cross-functional relationships.
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
• Flexibility to adjust priorities based on business demands.

Responsibilities

• Create, maintain, and audit guest and group room blocks to ensure accuracy and alignment with contractual agreements and operational needs.
• Partner closely with Sales Managers, Event Managers, Front Office, Reservations, and Revenue Management teams to coordinate room inventory and group accommodations.
• Monitor group pickup, rooming lists, cut-off dates, and inventory utilization, communicating opportunities and concerns to stakeholders.
• Support the execution of group reservations, VIP accommodations, and special guest requests.
• Maintain the integrity of sales and property management systems, ensuring accurate data entry and reporting.
• Generate and distribute daily, weekly, and monthly reports related to group business, forecasting, room block utilization, and sales performance.
• Assist with contract processing, account maintenance, and sales administrative support as needed.
• Conduct regular audits of group reservations, room blocks, and sales systems to identify discrepancies and implement corrective action.
• Serve as a resource for system troubleshooting and process improvements related to sales and group housing functions.
• Collaborate with operational departments to ensure seamless execution of group arrivals, departures, and event-related rooming needs.
• Maintain confidentiality of guest, client, and company information.

Skills

PMS knowledge

Sales platforms

Excel proficiency

Cross-functional collaboration

Communication skills

Tools

Hotel PMS software

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Sales Systems Administrator

Organization- Hyatt Regency Clearwater Beach Resort and Spa

Summary

Sales Systems Administrator

Hyatt Regency Clearwater Beach Resort & Suites

Just steps from the sparkling shores of Clearwater Beach, Hyatt Regency Clearwater Beach Resort & Suites offers stunning Gulf views, a year-round pool, exceptional dining, and a rooftop bar renowned for its breathtaking sunset vistas. Located near iconic attractions such as Pier 60, Clearwater Marine Aquarium, and Busch Gardens, our resort blends coastal beauty with endless adventure. Proudly recognized as one of Tampa Bay's 2026 Top Places to Work, we are as passionate about creating memorable experiences for our colleagues as we are for our guests.

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who are dedicated to delivering exceptional service and meaningful experiences.

Position Summary

The Sales Systems Administrator plays a critical role in supporting the Sales & Events team through the administration of sales systems, group inventory management, reporting, and reservation oversight. This position serves as a key liaison between Sales, Events, Front Office, Reservations, and Revenue Management to ensure the accurate setup, maintenance, and execution of group and guest room blocks.

The ideal candidate is highly organized, detail-oriented, analytical, and thrives in a fast-paced hospitality environment. Success in this role requires strong communication skills, system proficiency, and the ability to manage multiple priorities while ensuring exceptional service for both internal and external customers.

Key Responsibilities

• Create, maintain, and audit guest and group room blocks to ensure accuracy and alignment with contractual agreements and operational needs.
• Partner closely with Sales Managers, Event Managers, Front Office, Reservations, and Revenue Management teams to coordinate room inventory and group accommodations.
• Monitor group pickup, rooming lists, cut-off dates, and inventory utilization, communicating opportunities and concerns to stakeholders.
• Support the execution of group reservations, VIP accommodations, and special guest requests.
• Maintain the integrity of sales and property management systems, ensuring accurate data entry and reporting.
• Generate and distribute daily, weekly, and monthly reports related to group business, forecasting, room block utilization, and sales performance.
• Assist with contract processing, account maintenance, and sales administrative support as needed.
• Conduct regular audits of group reservations, room blocks, and sales systems to identify discrepancies and implement corrective action.
• Serve as a resource for system troubleshooting and process improvements related to sales and group housing functions.
• Collaborate with operational departments to ensure seamless execution of group arrivals, departures, and event-related rooming needs.
• Maintain confidentiality of guest, client, and company information.

Benefits

• Genuine, caring culture
• Industry-leading health, dental, vision, and life insurance plans after the first month
• Generous paid time off program for all full-time colleagues
• Competitive 401(k) retirement savings plan with company match after one year of service
• 12 complimentary room nights and unlimited discounted room nights annually at Hyatt hotels worldwide
• Complimentary parking in our covered hotel garage and daily meals in our Colleague Café
• 50% discount at The Market, Tropico Rooftop Cantina, and SHOR American Seafood Grill

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

• Previous hotel experience required; Front Office, Reservations, Sales, Catering, or Revenue Management experience strongly preferred.
• Experience working with hotel property management systems and sales platforms preferred.
• Strong understanding of hotel room inventory, group reservations, and room block management.
• Exceptional attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Word and PowerPoint.
• Excellent verbal and written communication skills.
• Ability to work independently while maintaining strong cross-functional relationships.
• Ability to prioritize multiple projects and meet deadlines in a fast-paced environment.
• Flexibility to adjust priorities based on business demands.