Sales Support Team Lead

CBRE; Menlo Park (CA); On-site; USD 90,000 - 100,000; Full time

Job summary

CBRE is seeking a Sales Support Lead to maximize efficiency for client services by planning, scheduling, and overseeing the marketing and sales support functions for a team.

The role sits within Sales Operations, focusing on sales planning, strategy, and forecasting to meet business objectives. The position requires a Real Estate Salesperson license and 5+ years of related experience, with strong MS Office skills and leadership capabilities.

Qualifications

• Requires Real Estate Salesperson license and 5+ years of related experience.
• Strong Excel/Office skills and ability to explain complex concepts clearly.
• Experience supervising a team and mentoring junior staff.

Responsibilities

• Plan, coordinate, schedule, and oversee the activities of the team members.
• Review voucher forms and process Brokers' commission payments.
• Maximize sales team productivity through evaluation and process improvements.
• Oversee tracking of office transactions (listings, sales/leases, expenses, client reimbursements).
• Interact with clients on property tours and resolve issues.

Skills

Organizational skills

Numerical proficiency

Leadership

Education

High School Diploma or GED

Real Estate Salesperson license

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Sales Support Lead, you will maximize the efficiency and delivery of services to clients by planning, scheduling, and overseeing the marketing and sales support functions for a team.

This job is part of the Sales Operations. They are responsible for sales planning, strategy, and forecasting to achieve business objectives.

What You’ll Do:

• Plan, coordinate, schedule, and oversee the activities of the team members.




• Review voucher forms and process Brokers' commission payments.




• Maximize the sales team's productivity through review, evaluation, and implementation of effective business processes.




• Oversee the tracking of office transactions (listings, sales/leases, expenses, client reimbursements, etc.).




• Interact with clients on property tours and resolve issues and inquiries.




• Consult with sales professionals and provide recommendations on marketing practices.




• Coordinate the production and execution of property marketing campaigns that include property information materials, comparable market analyses, and targeted mailing lists.




• Serve as a point of contact for the sales team for information requests.




• Provide input for staff member’s performance review. Provide feedback and recommend recruitment, advancement, corrective action, and termination of employees. Mentor, train, and coach junior sales team members to further development.




• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.




• May establish new techniques to ensure the team is able to meet its objectives.




• Have a direct impact on the team objectives as well as the objectives of related teams.




• Ensure personal and team outcomes have a positive impact on customer objectives.




• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• Real Estate Salesperson license required




• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred. .




• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.




• Requires the ability to explain complex concepts or sensitive information.




• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Internet research and web publishing skills.




• Excellent organizational skills with a master-level inquisitive mindset.




• Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sales Support Team Lead position is $90,000 annually and the maximum salary for the Sales Support Team Lead position is $100,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affinitive Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)