Sales Support Specialist- Waterworks

Fastening Specialists Inc; Orlando (FL); Remote; USD 50,000 - 75,000; Full time

Job summary

Fastening Specialists Inc, a Waterworks-focused supplier in the United States, seeks a detail-oriented Sales Support Specialist to back the sales team with quotes, orders, ERP management, and robust customer service in a remote role.

You will process quotes, sales orders, invoices, credits, and returns; maintain ERP data, coordinate with purchasing, warehouse, and operations, and support project quotations and material takeoffs.

Qualifications

• High school diploma or equivalent.
• 3+ years of experience in sales support, customer service, or order processing.
• Experience with ERP, CRM, or business management software.
• Proficiency in Microsoft Excel and Outlook.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.

Responsibilities

• Serve as a primary contact for quotes, order status, pricing, shipping, and product availability.
• Provide administrative support to outside sales representatives and management.
• Follow up on outstanding quotes and customer requests.
• Assist contractors, municipalities, engineers, and utility professionals with inquiries.
• Resolve customer issues promptly and professionally.
• Process customer quotes, orders, invoices, credits, returns, and related documentation.
• Maintain ERP data accuracy and generate reports.
• Coordinate with purchasing, warehouse, logistics, accounting and operations teams to fulfill orders.
• Review project plans and specifications to ensure accurate product entry.

Skills

ERP/CRM experience

Excel & Outlook

Attention to detail

Communication skills

Organizational skills

Education

High school diploma

Job description

Sales Support Specialist - Waterworks (Remote)

Our client is seeking a detail-oriented, customer-focused WaterworksSales Support Specialist to support the sales team through order processing, quoting, ERP management, and customer service activities. This role is responsible for processing quotes, sales orders, invoices, credits, and returns while ensuring accuracy, responsiveness, and an exceptional customer experience.

The ideal candidate has experience in Waterworks, Utility Supply, Municipal Infrastructure, Underground Utilities, Construction Materials, or Civil Construction and is comfortable working with project documentation, specifications, and ERP systems in a fast-paced environment.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries regarding quotes, order status, pricing, shipping information, and product availability.
• Provide administrative support to outside sales representatives and management.
• Follow up on outstanding quotes and customer requests.
• Assist contractors, municipalities, engineers, and utility professionals with product and project-related inquiries.
• Resolve customer issues promptly and professionally.

Order Processing & ERP Administration

• Process customer quotes, sales orders, invoices, credits, returns, and related documentation.
• Maintain customer, product, pricing, inventory, and order information within the ERP system.
• Verify data accuracy and resolve discrepancies.
• Track orders from entry through fulfillment and invoicing.
• Maintain complete and organized documentation and records.
• Generate reports and support data integrity initiatives.

Project & Cross-Functional Coordination

• Review project plans, specifications, utility drawings, and bid documents to ensure accurate product selection and order entry.
• Coordinate with purchasing, warehouse, logistics, accounting, and operations teams to ensure timely order fulfillment.
• Monitor inventory availability and communicate project requirements across departments.
• Support project quotations, material takeoffs, and order management activities.

Qualifications

Required

• High school diploma or equivalent.
• 3+ years of experience in sales support, customer service, order processing, inside sales, or administrative operations.
• Experience with ERP, CRM, or business management software.
• Proficiency in Microsoft Excel and Outlook.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.

Preferred

• Associate's degree or higher.
• Experience in Waterworks, Utility Supply, Municipal Infrastructure, Construction Materials, or Civil Construction.
• Civil Engineering education, coursework, or related industry experience.
• Ability to read construction plans, blueprints, utility drawings, and project specifications.
• Knowledge of pipe, fittings, valves, hydrants, stormwater, drainage, and utility infrastructure products.
• Experience with construction bidding, quotations, and material takeoffs.

What Success Looks Like

• Accurate and timely quote and order processing.
• Strong ERP data integrity and documentation accuracy.
• Excellent customer responsiveness and issue resolution.
• Effective support of sales, operations, and project teams.
• Accurate project quotations and material orders.

Position: Sales Support Specialist - Waterworks
Job Type: Full-Time, Contract
Location: Remote

If you enjoy supporting customers, coordinating projects, and helping infrastructure and utility projects move forward, we'd love to hear from you.