Sales Support Specialist, Trade Sales

Four Hands; Austin (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic and rapidly growing company in the furniture industry, where your passion for customer service can shine. As a Sales Support Specialist, you'll collaborate with Account Executives and customers to identify needs and deliver tailored solutions. This role offers the opportunity to contribute to a team that values innovation and exceptional customer experiences. With a strong emphasis on relationship building and problem-solving, you'll play a key role in enhancing service quality and operational efficiency. If you thrive in a collaborative environment and are eager to make a difference, this position is perfect for you.

Qualifications

• 2+ years in customer service with strong account management skills.
• Proficient in CRM and ERP systems, especially Microsoft Office.

Responsibilities

• Partner with Account Executives to analyze data and deliver solutions.
• Address customer claims professionally and ensure timely resolutions.
• Collaborate across teams to enhance service quality and efficiency.

Skills

Customer Service

Account Management

Data Analysis

Communication Skills

Problem Solving

Relationship Building

Tools

CRM Systems

ERP Systems

Microsoft Office

Job description

Department:

Sales Operations

Employment Type:

Full Time

Location:

Austin, Texas

Description

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Consistently ranked on the Inc. 5000 list of fastest-growing companies, we've also been voted as one of Austin's Top Workplaces in 2021, 2022, 2023, and 2024 by Austin American-Statesman.

We invest in exceptional people — with a team of over 800 and growing — fostering our employees' careers and celebrating them at every step of the way.

Headquartered in Austin, Texas, with showrooms in High Point and Las Vegas, we have additional offices in China, India, Indonesia, Mexico, and Vietnam.

At Four Hands, we're passionate about providing exceptional customer experiences and delivering innovative solutions. We're seeking a Sales Support Specialist who thrives on collaboration, creativity, and making a difference. If you have a natural ability to build relationships, a drive for excellence, and a passion for customer service, this role might be perfect for you!

In This Role

• Partner with Account Executives and customers to identify needs, analyze data, and deliver customized solutions
• Address customer claims and issues with professionalism and care, ensuring timely resolutions
• Identify trends in service and operations, and implement improvements that elevate service quality and efficiency
• Ensure timely and accurate processing of orders, prioritize shipments, and optimize transactional efficiencies for smooth operations
• Provide continuous support for customer claims and resolution efforts
• Work alongside Sales Support and other teams, sharing knowledge and supporting key initiatives as needed
• Represent Four Hands at trade shows, assisting with order processing and fostering customer relationships
• Foster strong internal relationships, collaborating across teams to deliver exceptional service and seamless customer experiences
• Contribute to special projects with management, playing a key role in the continued growth of Four Hands
• Perform other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands team

The Ideal Person

• At least 2 years of experience in customer service or a related field, with a proven ability to manage accounts
• Familiarity with CRM and ERP systems
• Strong proficiency in Microsoft Office, especially Outlook and Excel
• A natural talent for building rapport and a genuine passion for customer service
• Confident, personable, and professional communicator who excels in both verbal and written formats
• Resourceful and curious, always seeking new ways to solve challenges and present solutions

Required and Preferred Qualifications

Details not specified in the original description.