Sales Support Specialist - Savannah, GA

Airgas, Inc.; Savannah (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated Sales Support Specialist to join their dynamic team in Savannah, GA. This role is pivotal in supporting Sales Specialists by processing orders, establishing new accounts, and ensuring customer satisfaction. The ideal candidate will possess strong communication and organizational skills, with a proven track record in customer service. This innovative company offers a comprehensive benefits package, including medical, dental, and vision plans, as well as a progressive parental leave policy. If you're ready to make a significant impact in a supportive environment, this opportunity is for you.

Benefits

Medical, dental, and vision plans

401k plan with company matching

Tuition reimbursement

Paid holidays

Floating holidays

Sick time

Parental leave benefits

Qualifications

• 3+ years of experience in customer service roles.
• Ability to work independently and under pressure to meet deadlines.

Responsibilities

• Support Sales Specialists by processing orders and resolving customer issues.
• Conduct audits and provide training for new sales support specialists.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Attention to Detail

Problem-Solving

Education

2 or 4 year degree in Business or Customer Relations

Tools

SAP

Microsoft Office

Job description

R10063847 Sales Support Specialist - Savannah, GA (Open)

Location: Savannah, GA - Filling industrial

How will you CONTRIBUTE and GROW?

If you are seeking a company that values its employees, encourages growth and development, and makes a global impact, Airgas is the place for you. Join our team and be a part of an organization that is shaping the future of the gas and welding industry while fostering a culture of excellence and innovation.

The primary function of the Sales Support Specialist is to support Sales Specialists across the District. This includes processing orders, establishing new accounts, resolving customer issues and complaints, and providing backup support to other roles within the Medical District. The role ensures compliance with all regulatory agencies and safety standards, including OSHA, FDA, DOT, ISO, and Airgas regulations.

• Provides support to Sales Specialists by processing orders, establishing new accounts, and resolving customer issues.
• Opens new accounts and oversees the setup of new accounts by other departments.
• Provides backup for Branch Administrators and branch support.
• Conducts physical and internal audits.
• Submits pricing for new customer accounts and works with the District Manager on price increases.
• Works directly with customers on billing, cylinder balances, and credits.
• Provides support with accounts receivable collections.
• Supports the purchase order process for hardgood orders.
• Supports branches in ordering resale cylinders, PPE, and other supplies.
• Supports branches with monthly physical inventory research.
• Supports branches with medical license and delivery blocks.
• Supports the District Manager on special projects.
• Provides training for administrators, branch managers, and new sales support specialists.
• Protects the company's operation by keeping information confidential.
• Supports District Managers and Sales Specialists to ensure customer excellence.
• Other duties as assigned.

Are you a MATCH?

• Demonstrated ability as a highly motivated Sales Support Specialist.
• Strong verbal and written communication skills, self-starter, self-motivated, sense of urgency, personable, extroverted personality, well organized, ability to achieve goals, ability to focus and pay attention to detail.
• Ability to work independently and under pressure to meet deadlines.
• Ability to work with a wide variety of people.
• Ability to read and comprehend safety data sheets.
• Ability to follow instructions and procedures.
• 3+ years of strong Customer Service Skills.
• 2 or 4 year degree in Business, Customer Relations, or equivalent work experience.
• SAP experience is a plus.
• Basic knowledge of Microsoft Office applications preferred.
• Frequent travel throughout the Medical Sales District (up to 75%) required.
• Ability to read, analyze and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write routine business reports and correspondence in English.
• Ability to present information and respond to questions from employees and customers.
• Ability to solve practical problems and deal with a variety of variables.
• Ability to read and interpret safety rules and safety data sheets in English.
• Ability to perform basic mathematical calculations.

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid childbirth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

Our commitment to diversity and inclusion is reflected in our workplace culture. We welcome and consider applications from all qualified applicants, regardless of race, gender, sexual orientation, religion, disability, or any other protected characteristic.

We are an equal opportunity employer. Please view our EEO Know Your Rights poster and Pay Transparency Nondiscrimination poster. For reasonable accommodations due to disability, contact us at [e-mail].