Sales Support Specialist - Remote Nationwide

UnitedHealthcare; North Richland Hills (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join UnitedHealthcare as a Sales Support Specialist, a remote position helping to provide quality customer service in the health insurance industry. This full-time role involves assisting customers through various channels and requires a high school diploma along with at least one year of experience. Enjoy a comprehensive benefits package and the flexibility to telecommute.

Benefits

Paid Time Off

Medical Plan Options

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Qualifications

• High School Diploma or equivalent required.
• 1+ years of related customer service or sales experience.
• Ability to multi-task and work assigned shifts.

Responsibilities

• Assist customers with their enrollment applications.
• Conduct outbound calls to pre-screen sales leads.
• Update internal databases with customer data.

Skills

Customer Service

Data Entry

Consultative Selling

Problem Solving

Bilingual (Spanish)

Education

High School Diploma/GED

Tools

MS Office

Job description

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At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday - Saturday. Employees are required to have flexibility to work any of our 8.5-hour shift schedules during our normal business hours of 8am to 10pm Monday - Thursday, 8am to 8pm Friday and 9am to 5:30pm Saturdays. These hours are subject to change depending on the seasonal nature of our business. It may be necessary, given the business need, to work occasional overtime.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Taking incoming interactions by phone or online chat from customers who have already received a quote to answer any follow up questions
• Assist customers with completing their enrollment applications
• Assist the sales department and any new outbound customer campaigns during high call volume periods
• Data entry to update our internal database with customer data
• Conduct outbound phone calls to prospective customers to prescreen sales leads before handing off to sales advisors
• When applicable, proactively assist prospective customers by understanding their health insurance needs and presenting suitable product options
• Convert inquiries into sales opportunities through consultative selling techniques
  
  

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED (or higher)
• State health/life license is not required at time of hire; however, hired individuals must obtain the necessary state health / life licensing within 30 days of employment. This expense will be covered by the company
• 1+ years of related experience including analyzing and problem solving for customers
• Ability to work assigned scheduled shifts within our hours of operation including the training period and successfully complete the training program including demonstrating proficiency of the material
  
  

Preferred Qualifications

• 1+ years sales experience with documented success
• Intermediate level of proficiency with MS Office applications
• Intermediate level of computer proficiency with Windows PC applications including strong keyboard and navigation skills and learning new computer programs
• Ability to multi - task, including the ability to navigate a computer while speaking on the telephone
• Ability to develop an understanding of our multiple products and the levels of benefits within each product
• Spanish Proficiency
• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $24.04 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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