Sales Support Specialist - Merriam, KS

Seaboard Foods; Merriam (KS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K with company match

Paid Time Off

Wellness Program

Employee pork purchase program

Job summary

Seaboard Foods in Merriam, KS is seeking a Sales Support Specialist to assist the daily sales team with customer service, order entry, and OS&D issue resolution. This role emphasizes training and developing future sales representatives while ensuring smooth operations for customers and partners.

You will handle complaints, process orders, coordinate intercompany orders, track shipments, and provide timely status updates to customers and the sales team.

Qualifications

• 3+ years' experience in customer service, sales, claims, or finance/accounting.
• Proficient with Microsoft Office Excel and PowerPoint.

Responsibilities

• Customer Service - provide quality service by processing complaints and resolving problems.
• Administrative tasks: order and sample entry, reports distribution, invoice auditing.
• Place weekly intercompany orders.
• Coordinate all OS&D and returned loads to plants on arrival.
• Communicate with track and trace team and update customers and internal sales teams on late trucks.
• Schedule and route trucks.

Skills

Customer service

Communication

Education

Bachelor's degree in business or finance

Tools

Microsoft Excel

PowerPoint

Job description

paid time off, tuition reimbursement, 401(k)

United States, Kansas, Merriam

YOUR OPPORTUNITY

We have an exciting opportunity for a Sales Support Specialist in our Merriam, KS office. The Sales Support Specialist is responsible for being a key team player within Seaboard Foods and Daily's Premium Meats sales team providing superior service to our customers. The role is responsible for support on sales administrative functions along with customer complaints, OS&D issues, customer EDI, order entry, sample fulfillment tasks, and other daily customer service tasks to insure a smooth operation. There will be a major focus on training and developing individuals in this role into future sales representatives.

ABOUT US

At Seaboard Foods, we create the most sought-after pork. A top U.S. pork producer/processor and leading exporter to 30+ countries, we are committed to bringing excellence to the table, seeking a better way to produce wholesome pork and connect every step between our farms and family tables. More than 5,400 employees in five states work on our farms, feed mills, and processing plant to produce Prairie Freshpork, ensuring the well-being of our animals, the environment, our employees, and the communities we call home. Our commitment to sustainability is reflected in our renewable gas projects on our farms creating renewable energy. Owned by Seaboard Corporation, a Fortune 500 company, and nominated as one of the "Best Places to Work" by Kansas City's Business Journal, we have a dynamic culture where our employees can contribute and understand why they matter.

RESPONSIBILITIES

• Customer Service - Provides a quality service to customers by processing complaints, dealing with complex queries and/or investigating and resolving customer problems with FSQA and Plant Ops.
• Administrative functions such as order and sample order entry, distribution of reports, invoice auditing, and other duties as assigned.
• Place weekly intercompany orders.
• Coordinate all OS&D and returned loads to the plants as they arrive.
• Communicate with track and trace team and distribute status reports to customers and internal sales teams on late trucks.
• Schedule and route trucks
• Work closely with shipping departments to manage shortages, overages, add-ons, and substitutions.
• Provide status updates to customers and sales.
• Data Collection - Uses a variety of computer applications such as Microsoft office. Responsible for gathering and summarizing data reports.
• Operational Compliance - Develop working knowledge of the organizations FSQA policies and procedures and of regulatory codes and conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

CORE COMPETENCIES FOR SUCCESS IN ALL ROLES:

instills trust, communicates effectively, action-oriented, ensures accountability, and drives results.

QUALIFICATIONS

Required:

• 3+ years' experience in customer service, sales, claims, or finance/accounting required.
• Proficient with Microsoft office Excel and PowerPoint required.

Preferred:

• BiLingual in Spanish is preferred
• Bachelor's degree in business or finance preferred.
• Food manufacturing industry experience preferred.

SCHEDULE

• Monday-Friday 8:00AM-5:00PM (hours can change based off business needs)

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this role, the employee is frequently required:

• Regularly work on-site in an office environment
• Remain in a seated position for extended periods and move throughout the work environment as needed. This may include walking, standing, or using mobility aids such as wheelchairs. Must be able to ascend/descend between levels via stairs or elevator
• Communicate effectively through verbal, written, and electronic means
• Read, analyze and interpret information presented on screens, documents, and through verbal communication
• Use hands and fingers to operate computers, office equipment, and related tools
• Enter data and navigate software applications using standard or adaptive equipment.

The employee is occasionally required to:

• Access files, supplies, or equipment from standard office furniture and transport files, supplies, or materials typically not exceeding 20 pounds
• Travel to other company locations or off-site meetings as needed

WHY SEABOARD FOODS?

• 401K with company match
• Paid Time Off & Company Holidays
• Wellness Program
• Employee pork purchase program

For a complete list of our benefits please visit our career site: https://www.seaboardfoods.com/careers/why-sbf/

Seaboard Foods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, protected veterans' status, status as a disabled individual, or any other status protected by law.