Sales Support Specialist I - III, DOE

Cambia Health Solutions; Spokane (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a purpose-driven team as a Sales Support Specialist, where you will play a vital role in supporting sales staff and enhancing customer experiences. This position offers the chance to engage with diverse teams while providing essential administrative and technical support. With a focus on making healthcare easier, you will help streamline processes and improve member interactions. The company fosters a culture of compassion and innovation, providing opportunities for personal and professional growth. If you are passionate about serving others and eager to learn, this role could be your perfect fit.

Benefits

Medical, dental, and vision coverage

Annual employer contribution to HSA

Generous paid time off

401(k) with company match

Paid parental leave

Wellness programs

Employee Assistance Fund

Commute and parking benefits

Qualifications

• High School diploma or GED required; experience varies by level.
• Customer service experience is crucial for all levels.

Responsibilities

• Assist in internal aspects of sales and renewal processes.
• Communicate effectively to support Sales staff and customers.
• Document inquiries and maintain customer information.

Skills

MS Office proficiency

Customer service skills

Interpersonal skills

Attention to detail

Ability to interpret policies

Education

High School diploma or GED

Associate's Degree

Job description

Sales Support Specialist I – III, DOE

Work from home within Oregon, Washington, Idaho or Utah

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.

Who We Are Looking For:

Every day, Cambia’s dedicated team of Sales Support Specialists are living our mission to make health care easier and lives better. As a member of the Sales Support & Operations team, our Sales Support Specialists provide internal entry level support for new and retention Sales staff, as well as administrative and technical information, education, and assistance to potential customers – all in service of making our members’ health journeys easier.

Do you have a passion for serving others and learning new things? Then this role may be the perfect fit.

What You Bring to Cambia:

Qualifications:

Sales Support Specialist I would have a High School diploma or GED and 1 year of experience in customer service or equivalent combination of education and work experience.

Sales Support Specialist II would have a High School diploma or GED and 2 years of experience in customer service or equivalent combination of education and work experience.

Sales Support Specialist III would have an Associate’s Degree and 3-5 years of experience in customer service or equivalent combination of education and work experience.

Skills and Attributes:

• Demonstrated ability to use MS Office products and other corporate software as required.
• Strong oral, written and interpersonal skills including courteous telephone etiquette.
• Ability to interpret policies and procedures and communicate effectively.
• Demonstrates excellent customer service skills (empathizes with customers, asks effective questions, seeks to satisfy).
• Demonstrated ability to set priorities and strong attention to detail in a rapidly changing environment.
• Demonstrates the ability to work effectively on teams to accomplish group objectives.

What You Will Do at Cambia:

• Assist in all internal aspects of new sales and renewal process that do not involve independent, direct solicitation or decisions of quote, new sale or renewal activity.
• Internal and external communication to support the Sales staff. Quickly and accurately assess inquiries in order to understand the customer needs.
• Identify issues promptly and determine corrective steps to resolve.
• Document customer inquiries and actions on tracking system.
• Review documentation or correspondence for completeness. Acquire missing information following established policies and procedures.
• Data entry of customer information
• Explain rules of eligibility, and grievance/appeal procedures to internal and external stakeholders.
• Manage emails, & appropriate work production ques, calls and correspondence on a daily basis and prioritize follow-through.
• May generate written correspondence and process document requests.
• Maintain files/records of constantly changing customer information.

Work Environment

• Work primarily performed in office environment
• May be required to work overtime and/or work outside of normal work hours
• Travel may be required, locally or out of state

The expected hiring range for a Sales Support Specialist I is $17.75 - $24.00/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is $17.75 - $31.20/hour.

The expected hiring range for a Sales Support Specialist II is $19.00 - $26.40/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is $19.00 - $34.40/hour.

The expected hiring range for a Sales Support Specialist III is $21.30 - $29.00/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is $21.30 - $37.70/hour.

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:

• Work alongside diverse teams building cutting-edge solutions to transform health care.
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email [e-mail] . Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy .