Sales Support Specialist

ABB OPTICAL GROUP; United States; On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Tuition reimbursement

Paid time off

Holidays and disability benefits

Job summary

ABB Optical Group is seeking a Sales Support professional to assist Account Managers in growing and maintaining business, delivering value-added services to customers and the sales team. This role involves teamwork and solo work on various projects to support regional performance.

The ideal candidate will have strong communication skills, call center/customer service experience, and solid computer proficiency.

Qualifications

• High School diploma, GED or equivalent.
• At least two years of outbound call center experience / customer service experience.
• Solid written and verbal communication skills.
• Basic skills with general PC usage and applications.
• Basic MS Office applications experience.

Responsibilities

• Assist Account Managers in growing and maintaining business for ABB Optical Group.
• Provide value-added services to customers and the sales team.
• Support the region with day-to-day tasks and projects.
• Maintain account information and respond to customer inquiries.
• Coordinate with internal departments to ensure timely communication.

Skills

Outbound call center experience

Communication skills

Customer service experience

Basic PC skills

Education

High School diploma or equivalent

Bachelor’s Degree ( Desired )

Tools

MS Office

Job description

Job Responsibilities

The Sales Support role is to assist the Account Managers in growing and maintaining business for ABB Optical Group. This includes providing value added services to customers and the sales team. The job requires teaming as well as solo work on various projects. This role supports the business performance within a Region.

Job Responsibilities

The Sales Support role is to assist the Account Managers in growing and maintaining business for ABB Optical Group. This includes providing value added services to customers and the sales team. The job requires teaming as well as solo work on various projects. This role supports the business performance within a Region.

Essential Responsibilities

Include the following. Other duties and special projects within the region may be assigned.

• Help Region Retain Business and Customer Escalations either from Account Managers or Customers through proactive outreach and extra TLC with at risk customers to assist AM’s as needed by Day-to-day Support of AM’s (At Risk Customers/Customers that don’t want to wait on hold)


• Checking Order status


• Check on lost packages


• Account maintenance


• Credit Assistance


• Backorder reports as needed


• Help with training customers as needed (ie: B2B, B2C, invoice look up for returns)


• Vendor reports


• Proactive outreach and extra assistance with at risk customers to assist AM’s as needed and new account on boarding to assist AM’s create stickiness


• Assist on how to use website


• Ensure they do not have any questions / if so answer


• Try to find out if they are going direct for any manufacturer


• Discuss Lab / GP


• Set up follow up call cadence to check in again


• Routinely and consistently utilize reports and business intelligence to assist with customer targeting


• Consistently support POA deliverables on a monthly and quarterly basis


• Effectively and professionally interact with all teammates within their respective region which could include inside sales, customer advocate, sales support, and Business Development


• Develop and maintain strong working relationships with Internal and External Partners


• Manage Sales Support Inbox- Coordinate with appropriate departments based on Sales Initiatives to ensure account set up and provide communication back to the Account Managers. Sales Program inbox includes Account maintenance, Lead Development and follow up


• Adhere to all company sales policy and guidelines

Supervisory Responsibilities

None

Qualifications

Required Qualifications

• High School diploma, GED or equivalent


• At least two years of Outbound call center experience / Customer Service Experience


• Solid Written and Verbal Communication Skills


• Basic skills with general PC usage and applications


• Basic skills with MS Office applications

Desired Qualifications

• Bachelor’s Degree


• Client Relationship Management (CRM) System experience


• Ability to meet deadlines


• Ability to work with multiple groups and departments

Compensation Range

The anticipated base salary range for this position is $33,000 to $48,000 annually. This represents the good-faith estimate of the compensation range at the time of posting.

Actual pay will be based on job-related factors, which may include:

• Geographic location


• Relevant experience


• Education and qualifications


• Job-related skills


• Internal equity considerations


• Applicable minimum wage laws

This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.

Benefits

Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include:

• Medical, dental, and vision insurance


• Life and group life insurance


• Voluntary supplemental life insurance


• Supplemental health benefits (critical illness, hospital, accident)


• Short- and long-term disability


• Paid family leave (where applicable by state law)


• 401(k) plan


• Tuition reimbursement


• Eyewear discounts

Time-Off Benefits

Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws):

• Paid vacation and/or sick time


• Paid holidays


• Birthday PTO

(Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)

Accessibility and Accommodations

Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process.

To request an accommodation, please email [e-mail] and include your name and contact information so we can follow up promptly.

Equal Opportunity Employer

ABB Optical is an Affliative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.

International Candidates

The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.

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