Sales Support Specialist

RAM Mounts; Seattle (WA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Employer paid Medical, Dental, Vision, and Life Insurance

401k with up to 4% employer match

Two weeks of PTO, increasing with tenure

Quarterly catered lunch events

PTO

401k matching

Paid parental leave

Catered lunches

Job summary

A leading mounting solutions provider in Seattle is seeking a Sales Support Specialist to enhance the Sales Operations team. The role involves processing purchase orders, supporting account management, and efficiently managing customer support tickets to ensure satisfaction. The ideal candidate will have a high school diploma and data entry experience, with strong communication and organizational skills. This full-time position offers comprehensive benefits including paid medical and dental insurance, PTO, and a supportive work environment.

Qualifications

• Experience in data entry requiring a high degree of accuracy.
• Ability to read and understand purchase orders and resolve discrepancies.
• Work experience in just-in-time delivery preferred.

Responsibilities

• Process purchase orders and order revisions as backup.
• Support NPI’s Account Management team.
• Manage customer support tickets and prioritize needs.
• Provide updates on order statuses to customers.
• Manage customer support tickets on a weekly basis.

Skills

Data entry experience

Production operations mindset

Strong web-based application skills

Clear communication skills

Excellent time management

Education

High school diploma

Tools

ERP software

CRM systems

Ticketing systems

Job description

Founded in 1995, National Products began supplying the world with our industry leading RAM Mounting Systems. Relied on by the world’s most rugged industries, we serve motorcyclists, kayak fishers, delivery drivers, farmers, pilots, extreme sports enthusiasts, and others with mounting solutions for high vibration environments. We manufacture mounts for action cameras, tablets, phones, and other displays across nearly every mobile market. Made right here in Seattle, we are proud to offer a lifetime warranty on most products.

Job Summary

At National Products Inc, the Sales Support Specialist is a key role in the Sales Operations team connecting our customers with the things they need. Grow your Inside Sales CRM experience within a strong and established structure by focusing on order management and demand planning assistance for Fortune 500 companies. Our Sales Support Specialists work as a team to enhance customer success. Demand for RAM Mounts is at an all-time high and we want to capitalize on new market opportunities by reducing order friction and inspiring customers’ new orders.

Specific Duties

• Processing Purchase Orders and Order Revisions as backup Order Entry
• Capturing and updating precise and relevant customer details in our ERP software
• Supporting NPI’s Account Management team on customer-specific solutions
• Provide order status updates and support customer requests
• Supporting operational process improvements to adhere with our ISO:9001 Quality system
• Proactively refine best practices to improve efficiencies of sales team
• Draft, update, and maintain Standard Operating Procedures (SOPs) to ensure clarity, accuracy, and alignment with current operational practices.
• Manage hundreds to thousands of customer support tickets weekly to prioritize customer needs.

Skills and Qualifications

• Data entry experience requiring a high degree of accuracy
• Able to read and understand discrete PO’s and communication skills to resolve discrepancies
• Production operations mindset, embracing FIFO/MTO order management principles
• Experience collaborating with buyers for forecast and discrepancy resolution between ERP and CRM systems
• Strong web-based application skills for support ticketing
• Clear verbal and written communication skills
• Highly organized task management skills
• Excellent time management and efficiency focus

Education and Qualifications

• High school diploma required
• Work experience within just-in-time-delivery Original Equipment Manufacturing preferred

Hourly Range

• Employer paid Medical, Dental, Vision, and Life Insurance
• Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
• 401k with up to 4% employer match
• Additional paid parental leave beyond state/federal offerings
• Quarterly catered lunch events for all employees

Position Status: Full Time

Position Location: Onsite

A drug screening will also be required (THC or Marijuana not screened during pre-employment test).