Sales Support Specialist

Caterpillar Brazil; Peoria (IL); Hybrid; USD 89,000 - 134,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Job summary

Caterpillar is seeking a Sales Support Specialist to enable sales teams by turning data and customer insights into actionable recommendations and practical tools.

You will work with Salesforce, dashboards, and data quality initiatives to improve account execution and customer experience for Managed Accounts. This role requires onsite presence five days a week in Peoria, IL, with travel up to 10%.

Qualifications

• Clear and professional communication across channels.
• Focus on customer needs and business objectives to drive solutions.
• Ability to analyze data and make data-driven recommendations.
• Strong collaboration with internal teams to enable sales outcomes.

Responsibilities

• Analyze data, customer signals and market trends to support strategy and decisions.
• Develop and improve analytics standard work including reporting and dashboards.
• Manage data requests and coordinate follow-up with stakeholders.
• Partner with CAT Digital and Analytics teams to improve data quality and decision support.
• Track data connectivity, cleansing efforts and updates with relevant teams.
• Support annual planning, monthly reviews and leadership updates.

Skills

Effective Communication

Customer Focus

Decision Making

Relationship Management

Value Selling

Sales Enablement

Tools

Salesforce

Excel

Power BI

Tableau

PowerPoint

Job description

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary:

Caterpillar is seeking a Sales Support Specialist to support the Customer Solutions Core Regions Managed Accounts team through sales enablement, business insights, customer experience, and digital adoption. In this role, you will turn data, customer insights, Salesforce activity, and digital content into actionable recommendations, standard work, and sales tools that help account teams improve execution, drive adoption, and enhance the customer experience for key Caterpillar customers.

What You Will Do (Job Duties):

• Analyze business data, customer signals, Salesforce activity, and market trends to support Managed Accounts strategy, account prioritization, solution planning, and business decisions.
• Develop and continuously improve analytics standard work, including reporting, dashboards, data definitions, coding practices, and insight delivery.
• Manage data request intake by prioritizing needs, coordinating follow-up, communicating with stakeholders, and driving requests to resolution.
• Partner with CAT Digital, Construction Industries Analytics, and other business teams to improve data quality, visibility, and decision support.
• Track customer connectivity, hierarchy updates, and data-cleansing efforts in partnership with the Customer Success Office and related teams.
• Support key department rhythms, including annual business planning, monthly business reviews, 4DX/WIG reporting, team communications, and leadership updates.

What You Will Have (Core Skills):

• Effective Communication: Communicate clearly and professionally across written, verbal, and presentation formats to share information, align stakeholders, and support business needs.
• Customer Focus: Understand customer needs and business objectives, using insights to support practical solutions that improve satisfaction and execution.
• Decision Making and Critical Thinking: Analyze information, organize key inputs, assess alternatives, and use sound judgment to support data-driven recommendations.
• Effective Communication: Communicate clearly and professionally across written, verbal, and presentation formats to share information, align stakeholders, and support business needs.
• Relationship Management: Build and maintain productive working relationships with internal partners, customers, dealers, and peers to enable collaboration and execution.
• Value Selling: Understand how products, technology, and services create customer value and support solutions that address customer needs and business priorities.

Top Candidates Will Have:

• Experience in marketing, analytics, business operations, or a related field.
• Demonstrated success supporting sales, customer experience, commercial initiatives, or business operations.
• Strong analytical skills with the ability to translate data into actionable insights.
• Experience with CRM, reporting, and business systems; Salesforce preferred.
• Proficiency with Excel, PowerPoint, Power BI, Tableau, or similar visualization tools.
• Ability to manage multiple priorities and influence adoption in a matrixed organization.
• Experience supporting sales enablement, training, communications, process improvement, or change management.
• Knowledge of Caterpillar customers, dealer operations, managed accounts, or commercial processes preferred.

Additional Information:

Preferred location: Peoria, IL; Chicago, IL and Irving, TX will also be considered.

Relocation assistance is available.

Travel: Up to 10%.

Visa Sponsorship/ISE assignment is not available for this position.

This role requires onsite work five days per week.

Summary Pay Range:

$89,210.00 - $133,810.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Relocation is available for this position.

Visa Sponsorship is not available for this position.

Posting Dates: August 17, 2026 - August 28, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.