Sales Support Specialist

Promotion In Motion; Park Ridge (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

On-site work

Benefits from day one

Promotion opportunities

Job summary

PIM Brands in Park Ridge, New Jersey, is seeking a Sales Support Specialist to assist customers, brokers, and the sales team with pricing, orders, and logistics. You will analyze orders, monitor forecasts, and collaborate with cross‑functional teams to ensure timely execution of events and promotions.

Ideal candidates have 2–5 years in sales support or related roles, strong Excel and SAP experience, excellent communication, and a proactive mindset to improve processes and customer satisfaction.

Qualifications

• 2-5 years of sales support, customer service, supply chain support or equivalent experience.
• Bachelor’s degree in CS&L, business, or experience in a related field.
• Understanding and experience with eCommerce, supply chain, transportation, warehousing, or production.
• SAP; S4 HANA experience, preferred. ERP experience or equivalent required.
• Thorough working knowledge of MS Office applications especially Excel, with aptitude and ability to adapt to new software and tools.
• Digitally savvy, expert in navigating today’s digital landscape, is desired.
• Desire to grow and consistently learn about the CPG segment in the market.
• Keen eye for quality and attention to detail.
• Excellent written and verbal communication skills.
• Demonstrated ability to develop and maintain strong relationships.
• Demonstrated ability to function with ambiguity and be comfortable with asking questions to push the status quo and strive for continuous improvement.
• Not afraid to make mistakes but takes ownership.
• Proactive versus reactive.
• Demonstrated personal and professional values, being a role model and positive influence on those around him/her; demonstrated unquestionable integrity and character and brings out the best in others.
• Demonstrated ability to influence people, including building high levels of trust and commitment.
• Exceptional performance and record of achievement demonstrating leadership capabilities.
• Self-motivated and bias for action.
• Approachable, authentic, and genuine.

Responsibilities

• Provides internal and external support to customers, brokers, regional managers, and new prospects as well as internal partners, for information about prices, logistics, order/inventory status, up‑coming events, problems, and complaints.
• Identifies, initiates, & communicates ongoing situations and opportunities to the sales force before and in anticipation of developing customer issues that can be avoided with immediate action.
• Provides support and enhances the lines of communication to our sales team and brokers by using a cross‑functional approach to achieve goals and customer satisfaction.
• Reviews orders for the allocated territories and sales team regularly, tracking from receipt to delivery.
• Collaborates with internal teams to ensure seamless execution of special events and transparency.
• Conducts order analysis and monitors/identifies trends concerning customer compliance and requirements, logistics fill rates, and contractual and/or promotional pricing.
• Generates and reviews open orders daily for assigned accounts.
• Regularly studies, reviews, and maintains files of vendor guides, vendor agreements, routing guides, etc.
• Creates and maintains customer‑specific profiles to include special handling, promotions, etc.
• Provides reports and analytics to the sales team, including brokers, within the PIM Brands standards about proprietary information as required/requested.
• Monitors customer‑specific as well as region‑specific scorecards; can be required to create and view them within different selection criteria.
• Reviews and monitors specific customer demand and forecasts.
• Maintains continuous open dialogue with broker contacts or directly with customers.
• Identifies and executes on continuous improvement opportunities.
• Responds to questions and requests from brokers or customers in a timely, professional, and courteous fashion.
• Ensures that any work handed off to other departments is correct, complete, and organized.
• Conducts monthly reviews of chargebacks and fines imposed for non‑compliance, regularly making changes where required to reduce fines.
• Maintains team attitude with A/R, logistics, IT, Business Intelligence, EDI, sales administration, and other departments critical to the satisfaction of the customer and PIM success.
• Develops a single point of contact model to resolve issues, while avoiding single point of failure outcomes.

Skills

Customer service

Sales support

Supply chain

Excel

SAP

ERP

Communication

Attention to detail

Relationship building

Proactive

Education

Bachelor’s degree in CS&L, business, or related field

Tools

SAP S/4HANA

MS Office

Job description

Job Overview

The Sales Support Specialist provides internal and external support to customers, brokers, regional managers, and new prospects as well as internal partners, for information about prices, logistics, order/inventory status, up‑coming events, problems, and complaints. Identifies, initiates, & communicates ongoing situations and opportunities to the sales force before and in anticipation of developing customer issues that can be avoided with immediate action.

• Provides support and enhances the lines of communication to our sales team and brokers by using a cross‑functional approach to achieve goals and customer satisfaction.
• Reviews orders for the allocated territories and sales team regularly, tracking from receipt to delivery.
• Collaborates with internal teams to ensure seamless execution of special events and transparency.
• Conducts order analysis and monitors/identifies trends concerning customer compliance and requirements, logistics fill rates, and contractual and/or promotional pricing.
• Generates and reviews open orders daily for assigned accounts.
• Regularly studies, reviews, and maintains files of vendor guides, vendor agreements, routing guides, etc.
• Creates and maintains customer‑specific profiles to include special handling, promotions, etc.
• Provides reports and analytics to the sales team, including brokers, within the PIM Brands standards about proprietary information as required/requested.
• Monitors customer‑specific as well as region‑specific scorecards; can be required to create and view them within different selection criteria.
• Reviews and monitors specific customer demand and forecasts.
• Maintains continuous open dialogue with broker contacts or directly with customers.
• Identifies and executes on continuous improvement opportunities.
• Responds to questions and requests from brokers or customers in a timely, professional, and courteous fashion.
• Ensures that any work handed off to other departments is correct, complete, and organized.
• Conducts monthly reviews of chargebacks and fines imposed for non‑compliance, regularly making changes where required to reduce fines.
• Maintains team attitude with A/R, logistics, IT, Business Intelligence, EDI, sales administration, and other departments critical to the satisfaction of the customer and PIM success.
• Develops a single point of contact model to resolve issues, while avoiding single point of failure outcomes.

Qualifications

• 2-5 years of sales support, customer service, supply chain support or equivalent experience.
• Bachelor’s degree in CS&L, business, or experience in a related field.
• Understanding and experience with eCommerce, supply chain, transportation, warehousing, or production.
• SAP; S4 HANA experience, preferred. ERP experience or equivalent required.
• Thorough working knowledge of MS Office applications especially Excel, with aptitude and ability to adapt to new software and tools.
• Digitally savvy, expert in navigating today’s digital landscape, is desired.
• Desire to grow and consistently learn about the CPG segment in the market.
• Keen eye for quality and attention to detail.
• Excellent written and verbal communication skills.
• Demonstrated ability to develop and maintain strong relationships.
• Demonstrated ability to function with ambiguity and be comfortable with asking questions to push the status quo and strive for continuous improvement.
• Not afraid to make mistakes but takes ownership.
• Proactive versus reactive.
• Demonstrated personal and professional values, being a role model and positive influence on those around him/her; demonstrated unquestionable integrity and character and brings out the best in others.
• Demonstrated ability to influence people, including building high levels of trust and commitment.
• Exceptional performance and record of achievement demonstrating leadership capabilities.
• Self‑motivated and bias for action.
• Approachable, authentic, and genuine.

Worksite

• The PIM Brands Global Headquarters in Park Ridge, New Jersey.
• Requires working on‑site Monday through Friday.
• Work remotely once per month on a Friday.
• Summer Fridays between Memorial Day weekend and Labor Day weekend.

Benefits

• Pay range: $60,000.00 to $70,000.00.
• Comprehensive benefits package effective day one: medical, dental, vision, disability, insurance plans and more.
• Total compensation package including bonus, 401(k) plan match and other incentives (based on eligibility and position).
• Diverse range of benefit choices tailored to support you in making optimal decisions for yourself, your loved ones, and your preferred way of life.
• Personal time off, vacation time, floating days and observed holidays.
• Business casual dress.
• Entrepreneurial and innovative culture offering the opportunity for internal career advancement.
• Professional development and training opportunities offered across the organization.

PIM Brands is an Equal Opportunity Employer.

PIM Brands is an e‑Verify Employer.