Sales Support Specialist

Venturi Supply; Paris (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage plans

Dental and vision coverage

Benefits start after 30 days

Job summary

Venturi Supply is expanding its sales support team to better assist our national distributor network. The Sales Support Representative serves as the daily contact for will-call and existing customers, providing product knowledge and order support.

Join a team focused on timely shipments, accurate pricing, and Upsell opportunities while collaborating with outside sales personnel to grow revenue and maintain exceptional customer satisfaction.

Qualifications

• Education: GED, high school diploma, or associate degree preferred.
• Minimum 1 year of customer service or sales experience.
• At least 2 years in pipe, valves, or fittings industries.

Responsibilities

• Collaborates with the sales team to understand customer needs and identify sales opportunities.
• Manages projects, tracks open sales orders, resolves issues, and provides customer service and support.
• Provide product pricing using the pricing matrix; relay pricing inquiries to outside salesperson.
• Prospect for new sales opportunities via outbound calls and emails.
• Ensure timely shipment of materials and maintain customer satisfaction.
• Contribute to additional sales with strong product knowledge.

Skills

Customer service

Sales support

Negotiation

Analytical thinking

Communication

Problem solving

Team collaboration

MS Office 365

ERP systems

Education

GED / high school diploma / associate degree

Tools

MS Office 365

ERP systems

Job description

Job Type

Full-time

Description

Join our expanding team!

Venturi Supply is the parent company to a national network of distributors specializing in pipe, valves, fittings, tanks, and industrial supplies, proudly serving a wide range of industries. With deep local roots and national reach through the Venturi Supply platform, our mission is to deliver the critical materials, custom solutions, and reliable service our customers depend on.

At the heart of everything we do is our people. From the shop floor and counter to the job site and field, it’s our team’s expertise, commitment, and problem-solving mindset that set us apart. Their dedication fuels our service, drives our accuracy, and ensures every order is handled with care and urgency.

Backed by strategically located branches, a vast inventory, in-house fabrication capabilities, and decades of real-world experience, our teams connect infrastructure and industry to the essential resources they need to operate safely, efficiently, and successfully. We’re more than a distributor—we’re a trusted partner built on strong relationships, operational know-how, and a relentless focus on customer success.

Role Overview

The Sales Support Representative serves as the customer service facilitator for the sales process. They are the daily contact for will-call and existing customers, providing product knowledge and order support.

Responsibilities

• Collaborates with the sales team to understand customers' needs and identify potential sales opportunities.
• Facilitates the sales process by managing projects, tracking open sales orders, resolving issues, and providing overall customer service and support.
• Offer product information to meet customers' needs and upsell better solutions when appropriate.
• Prospect for new sales opportunities by contacting existing customers via outbound calls and emails.
• Provide product pricing using the pricing matrix; do not negotiate or set pricing. Relay any additional pricing inquiries from customers to the outside salesperson.
• Ensure timely shipment of materials and maintain customer satisfaction.
• Contribute to additional sales by keeping a high level of product knowledge.
• Assist with customer inquiries and coordinate with outside sales personnel as needed.
• Procure non-stock products when required.
• Obtain inventory for Direct and Tagged Sales orders.
• Perform estimating, take-off, and proposal duties as necessary.
• Carry out any other duties assigned by management.
• Execute additional responsibilities as assigned or required.

Requirements

• Education: GED, high school diploma, or associate's degree preferred.
• Minimum of 1 year of experience in customer service or a sales environment.
• At least 2 years of experience in the pipe, valves, or fittings industries.
• Computer literate; Proficient with MS Office 365 and distribution-specific ERP systems.
• Strong negotiation, analytical, and problem-solving skills.
• Ability to effectively communicate [written and verbal].
• Thrives in a collaborative team environment.
• Detailed-oriented work style, comfortable with juggling multiple priorities while maintaining a consistent work approach.
• Physical requirements: sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling.
• Ability to pass a background check, MVR check, and drug test.

Benefits

• Benefits begin on the first of the month following 30 days of employment.

Exceptional Health Coverage

• Three medical plans, including HSA-qualified, with virtual care.
• Dental and vision coverage, including kids' orthodontia.