Sales Support Specialist

Corbion; Lenexa (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Corbion is seeking a Sales Support Specialist to excel in a high-contact role throughout the order-to-cash cycle. You will assist sales with order entry, handle customer inquiries, and coordinate with internal partners to resolve issues while maintaining strong service levels.

The position requires 2+ years in customer service or admin, proficiency in Microsoft Office, and SAP experience. Strong prioritization and communication are essential in this on-site role in Lenexa, KS.

Qualifications

• 2+ years of experience in customer service or administrative support.
• Experience in order entry, emails, and phone support.
• Proficient with Microsoft Office and fast typing skills.
• Ability to collaborate with Logistics, Supply Chain, and Finance.

Responsibilities

• Facilitate and assist sales with order entry and related requests.
• Manage customer calls and emails quickly and effectively.
• Track shipments and manage returns.
• Apply product/technical, supply chain, and logistical knowledge to assist customer requests.

Skills

Customer service

Multi-tasking

Microsoft Office

Typing

Education

High School Diploma

Tools

SAP

Job description

At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet.

The Sales Support Specialist works in a high profile, high customer contact area and must demonstrate proficiency throughout the order to cash cycle with order entry, communication, knowledge sharing, problem solving and leadership in one's own account base. The ideal candidate must be highly organized and able to analyze information quickly and objectively. This role requires the use of independent judgement, which will directly impact customers daily. This role must be able to multi-task and perform cross-functional duties successfully and ensure the clients supply flow is conducted in a manner that is constant with Corbion’s service level expectations.

Essential Functions

• Facilitate and assist sales with order entry and related requests
• Manage customer calls and emails quickly and effectively
• Track shipments and manage returns
• Master and apply product/technical, supply chain and logistical knowledge to assist customer requests
• Proactively resolve customer issues with internal partners
• Issue credits and perform re-bills
• Maintain customer notes and automated notifications
• Understand customer order patterns

Education & Experience

• High School Diploma; additional college preferred, but not required
• 2+ years of experience in customer service or administrative support areas, ideally in a global and/or manufacturing environment
• Combination of education and experience will be considered
• Exposure to manufacturing/supply chain industry is helpful
• Collaborate with other departments including Logistics, Supply Chain, and Finance
• Proven ability to multi-task, prioritize and problem solve while maintaining customer service focus
• Microsoft Office, strong typing skills and ten-key
• SAP experience preferred

Physical Demands

• Ability to remain in a stationary position (standing or sitting) for extended periods during the work shift.
• This role typically requires employees to remain standing for the majority of their shift, with opportunities for movement and task variation.
• Ability to remain seated and work on a computer for extended periods.
• Office-based tasks may involve prolonged periods of sedentary work, including sitting at a desk and using a computer.

About Corbion

Corbion is a sustainable ingredients company dedicated to preserving what matters, including food and food production, health, and the planet. We specialize in lactic acid, lactic acid derivatives, food preservation solutions, functional blends, and algae ingredients, using our deep application and product knowledge to propel nature’s ingenuity through science. With more than a century of experience, we continue working side-by-side with our customers to make our cutting-edge technologies work for them. Leveraging our advanced capabilities in fermentation and preservation technology, we help customers differentiate their products in diverse markets ranging from food and animal nutrition to home & personal care, pharmaceuticals, electronics, medical devices, and bioplastics. In 2025, Corbion generated annual sales of € 1,267.4 million with a workforce of 2,408 FTEs. Corbion is listed on Euronext Amsterdam. For more information: www.corbion.com

Corbion is an equal opportunity employer and committed to a diverse workplace. All applicants will be considered equally without regard to race, color, ethnicity, veteran status, religion, national origin, marital status, political affiliation, age, sex, sexual orientation, handicapping condition, membership in an organization or any other non‑merit factors.

Corbion provides reasonable accommodation to applicants.

EOE/M/F/Vet/Disabled